Senior Admissions Officer - Birmingham

GEDU Global Education Group; Birmingham; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension

Tuition reimbursement

Cycle to Work

Techscheme

Perks@Work discounts

Wellbeing centre

Referral scheme

Discretionary annual bonus

Job summary

GEDU Global Education Group in Birmingham seeks a Senior Admissions Officer to guide the admissions process with high-quality service. You will provide information, advice and guidance to applicants and colleagues to ensure a seamless admissions experience.

You will support the admissions team, help meet recruitment targets, maintain records, and ensure compliance with policies and reporting requirements. This role involves collaboration across internal and external teams and occasional

Qualifications

• Degree-level education or equivalent experience.
• HE admissions experience and understanding of the student lifecycle.
• Experience supervising or supporting a team.
• Proficient in Student Management Systems and Microsoft Office.
• Methodical, detail-oriented with ability to prioritise a diverse workload.
• Excellent customer service and relationship-building.
• Ability to handle confidential information.
• Willingness to work occasional evenings/weekends or off-site as required.

Responsibilities

• Support the wider admissions team to provide effective admissions service.
• Assist in meeting recruitment targets across programmes.
• Manage time effectively to meet deadlines.
• Maintain accurate records and ensure system compliance.
• Build and maintain relationships with internal and external colleagues.
• Maintain knowledge of admissions policy and assessment criteria.
• Input applicant data accurately for reporting requirements.
• Interview applicants and assess written assessments fairly and consistently.
• Ensure student records reflect outcomes of assessments/interviews.
• Contribute to wider school administration or special projects as needed.
• Assist with workload monitoring and adjust outputs during peak periods.
• Support Admissions Manager during peak periods with core tasks.
• Provide on-the-job training and guidance to Admissions Officers and Assistants.

Skills

HE admissions experience

Team supervision

MS Office

Student Management Systems

Attention to detail

Time management

Customer service

Problem solving

Confidential information handling

Flexibility

Education

Degree-level education or equivalent

Professional qualification

Tools

Zoho CRM

Microsoft Office

Student Management Systems

Job description

Department: Admissions

Location: Birmingham

Type of Contract: Permanent

Working Pattern: Full-Time, 40hrs per week

Salary Range: £ 35,000- £ 38,000 pa

Our Vision: Changing lives through education.

What We Do: The Admissions Department supports the business by evaluating and enrolling qualified students. It manages processes applications, advising prospective students, and ensures that enrolment targets are met in line with company strategy.

The role:

The Senior Admissions Officer will facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants.
You will be expected to contribute to the overall effective service delivery by providing information, advice and guidance to other colleagues to ensure a high-quality admissions service is always provided to applicants and other stakeholders.

What The Role Involves:

• To support the wider admissions team to ensure the provision of an effective and efficient admissions service for GBS.
• Support GBS in meeting its targets for recruitment across all programmes.
• Manage time effectively, prioritising work to meet demands and recruitment deadlines.
• To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
• Build and maintain good working relationships with all internal and external colleagues.
• Maintain a thorough knowledge of the GBS admissions policy, including assessment, selection and entry criteria.
• Ensure accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures.
• Provide information, advice and guidance on course options to applicants verbally and in writing. Respond to internal and external queries concerning the progress and status of an application.
• Maintain service level agreements for enquiry through to offer acceptance to ensure effective processing to agreed turnaround times and accuracy of data inputted.
• Process applications, verify qualifications, ensure the validity of decisions and authenticity of results in line with GBS admissions/compliance policy across the team.
• Responsible for interviewing applicants and assessing written assessments in fair and consistent manner in line with GBS and partner institution requirements.
• Ensure accuracy when the student records system is updated with the outcome of the assessments/interviews.
• To be involved in additional projects from time to time, which may involve contributions to the wider school administration, as determined by the Line Manager.
• Assisting with monitoring workload for admissions team and adjusting team outputs as needed.
• Assisting Admissions Manager with core tasks during peak periods (for example: completing files for our partners to meet deadlines).
• Assist with the provision of on-the-job training for new staff and be the first point of contact for information, advice and guidance to support Admissions Officers and Admissions Assistants by giving initial support and guidance on admissions policies and procedures.

Essential Skills and Experience

• Degree-level education, relevant professional qualification, or equivalent experience.
• Proven experience in HE admissions, with a strong understanding of the student lifecycle and data integrity.
• Experience supervising or supporting a team, with the ability to inspire confidence and manage change.
• Skilled in using Student Management Systems and Microsoft Office.
• Methodical approach with high accuracy, an eye for detail, and the ability to prioritize a diverse workload under pressure.
• Ability to exercise initiative and sound judgment when making complex recommendations or decisions.
• Excellent customer service skills with the ability to build professional relationships and resolve conflicts calmly.
• A proactive, creative approach to solving problems and improving service delivery.
• High level of honesty and the ability to manage confidential information sensitively.
• Adaptable attitude with a willingness to work occasional evenings/weekends or off-site as required.

Desirable Skills and Experience

• Project Management experience.
• Experience of Zoho CRM system.
• Knowledge of two or more languages.

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

One of my proudest achievements at GBS is being part of the Admissions department's growth and improvement. Over the past three years, I've seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It’s exciting to see how much we’ve accomplished as a team and how far we’ve come.

Barbara Vargas (Professional Services Employee)