Senior Administrator | South London and Maudsley NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in London is hiring a senior administrator to support the Mental Health and Learning Disability Team. The role includes providing comprehensive administrative support, managing data, and overseeing junior staff. Ideal candidates will have formal secretarial qualifications and extensive administration experience in a healthcare setting. The position offers flexible working options and an extensive benefits package.

Benefits

Generous pay and pensions

Flexible working options

Career development opportunities

Comprehensive benefits package

Qualifications

• Extensive administration experience with a working knowledge of efficient office procedures.
• Formal secretarial qualifications in typing/office practice.
• Ability to prioritize workload effectively.

Responsibilities

• Provide comprehensive administrative service to the MHLD Team.
• Manage clinical data and referrals for MHLD Lambeth.
• Supervise junior administrative staff.

Skills

Administration experience

Excellent communication skills

Data entry skills

Time management

Education

Formal secretarial qualifications

Tools

Microsoft Office

Job description

WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE.

The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to Mental Health and Learning Disability (MHLD) Team in Lambeth, as well as across the other three MHLD Services (Lewisham, Southwark, Croydon).

As the senior administrator you will be working in Maudsley Hospital, Clinical Treatment Centre and be the first point of contact for families/carers and other members of service users’ network and play an important role in ensuring good patient experience and positive image of the service.

You will provide managerial and professional leadership to junior administrative staff working within the MHLD services.

Oversee accurate clinical data kept on all MHLD Lambeth’s clinical activities.

Oversee the management of all four MHLD Services Health-Roster. This includes recording annual, sickness, study leave and leave entitlement.

Be responsible for MHLD Lambeth referrals process and reporting on Key Performance Indicators for the MHLD Lambeth service and related clinicians.

Assist the multi-disciplinary community team and junior administrators in delivering a seamless functioning of MHLD Lambeth through effective communication, general administration, minute taking of relevant meetings and appropriate interactions with service users, staff, and visitors.

Be responsible for overseeing effective delivery of administrative duties of junior administrators and provide support to them as required to ensure continuity of service delivery to bridge gaps in admin capacity.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

Generous pay, pensions, and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.



Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.

Career development, there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes.

Qualifications

Essential Requirements

Formal secretarial qualifications in typing/office practice.

Evidence of continuous professional development.

Experience in line management / supervision of others.

Desirable Requirements

Desirable Requirements.

Additional training in Microsoft Package.

Additional training (leadership) and line management.

Experience

Essential Requirements

Extensive administration experience with a working knowledge of efficient and effective office procedures.

Excellent communication skills both verbal and written.

Excellent interpersonal skills.

Confident telephone manner.

Advance minute taking skills.

Accurate grammar, spelling, and punctuation.

Accurate data entry skills and Data Analysis.

Ability to plan, prioritize and multi-task.

Desirable Requirements

Ability to organize events.

Experience of working in the NHS, ideally within a mental health, learning disabilities environment; hospital or community clinic.

Ability to problem solve.

Effective time management skills.

Ability to work on own initiative.

Ability to work as part of a team.

Punctual, reliable, and flexible.

Extensive experience working in busy office environment, utilizing secretarial and administrative skills.

Knowledge / Skills

Essential Requirements

Experience in a responsible administrative / secretarial role.

Experience of delivering administrative and office procedures.

Experience of minuting meetings.

Experience of composing correspondence to professionals, patients, and carers.

Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint.

Awareness of Data Protection and Confidentiality.

Understanding of Racial Awareness and Diversity.

Health and Safety awareness.

Ability to recognise own limitations.

Willingness to undertake further training and development.

Confidence to deal with patients, carers, and members of the public.

Ability to communicate routine information where there may be barriers to

Understanding.

Skills for investigating a variety of issues related to MHLD Service and proposing solutions, dealing with complex enquiries.

Knowledge of different clinical systems.

Ability to prioritise workload based on urgency and importance.

Desirable Requirements

Clinical IT systems (ePJS) and Deming databases.




This advert closes on Monday 28 Jul 2025