Senior Administrator | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider is seeking a Senior Administrator to manage appointment bookings and provide support for community teams. The ideal candidate will have excellent communication and organisational skills, and experience with Microsoft Office. This is a challenging role within a busy office environment, offering flexible working options and a comprehensive benefits package.

Benefits

Generous pay and leave

Work life balance options

Career development opportunities

Car lease benefits

Keyworker housing available

NHS discounts from retail brands

Qualifications

• Experience in a similar administrative role.
• Sound knowledge of Microsoft Office programmes including Outlook, Word, and Excel.
• Comfortable with IT and keen to learn new software.

Responsibilities

• Manage appointment bookings and clinics outpatient calendars.
• Provide secretarial support for the Lambeth LWC Community teams.
• Ensure high levels of data collection and data quality.

Skills

Organisational skills

Communication skills

Interpersonal skills

Proficient in Microsoft Office

Ability to work under pressure

Job description

Overview

An exciting opportunity has arisen for an enthusiastic, experienced and proficient Senior Administrator. The post holder will offer exceptional customer service while managing appointment bookings, clinics outpatient calendars and secretarial support for the Lambeth LWC Community teams. The successful applicant will possess robust organisational skills, excellent communication and interpersonal skills and will be able to demonstrate a sound knowledge of Microsoft Office programmes including Outlook, Word and Excel. The post holder will be comfortable with IT and keen to learn new software packages and processes. This is a challenging role working within an extremely busy office and it is therefore important that you are enthusiastic, motivated and able to work under pressure. You must be able to demonstrate the ability to work independently and as part of a team.

Key Responsibilities

1. Responsible for the day-to-day administration within the community service.
2. To be proficient with Microsoft Office applications on behalf of the clinical team, including booking appointments with the consultants and the care co-ordinators.
3. Deal sensitively with patients, patients\' relatives and clinical staff and ensure that urgent matters are drawn to the attention of relevant staff quickly and accurately.
4. Responsible for the recording, maintaining, updating and accuracy of clinical activity and patient information pertaining to the service. Ensure activity on the ePJS is accurate.
5. To be involved with the induction and liaising with digital services to get new staff to the team onto the system.
6. Maintain office systems, enabling the prompt retrieval of information.
7. To maintain and ensure high levels of data collection and data quality for the service, achieving 100% accuracy in specific identified areas in line with Trust targets.
8. To support and work in close liaison with multi-professional team.
9. To take overall responsibility for maintaining and updating an accurate waiting list for the unit on a weekly basis, ensuring excellent communication links with the clinical staff to enable them to make informed decisions regarding individual patients.
10. To be involved in staff meetings and discussions as appropriate.
11. To have basic knowledge of digital services to assist colleagues with IT tasks.
12. To takes minutes as required at various meetings and attend Teams meetings as required.
13. Support the service wide and local administrative cover arrangements.
14. To work on other sites as required.
15. To provide Ad-hoc administrative and project support
16. Process e-procurement requests when required.
17. To undertake tasks deemed necessary to the grade and the needs of the service.

Benefits

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

• Generous pay, pensions and leave, a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance, flexible working and support a range of flexible options, such as part-time working and job sharing.
• Career development, opportunities to progress your career with mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease, staff benefits from competitive deals to lease cars.
• Accommodation, keyworker housing available on selected sites.
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.

Note: This advert closes on Tuesday 30 Sep 2025.