Senior Administrator - SAT 9

NHS; Scunthorpe; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading healthcare organization is seeking a dedicated individual for an administrative role focused on managing patient pathways and ensuring a smooth healthcare experience. You'll work collaboratively within a multi-disciplinary team to enhance patient and clinician satisfaction while adhering to Standard Operating Procedures, providing a crucial support role in the NHS framework.

Qualifications

• Experience in scheduling appointments and managing patient pathways.
• Proficient in Microsoft Office and patient data systems.
• Strong customer care experience and conflict resolution skills.

Responsibilities

• Coordinate patient appointments and ensure all related medical notes are available.
• Manage patient pathways from referral to treatment.
• Supervise other staff in scheduling and administrative tasks.

Skills

Customer Care

Conflict Resolution

Appointment Scheduling

Education

GCSE or equivalent in English and Maths, grades A-C

RSA III or equivalent administration

NVQ level II in business administration

Tools

Microsoft Office

Patient Data Systems

Job description

Job summary

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

Outpatient Pathway1. Schedule new and follow up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done. Offering choice wherever is possible.2. Ensure any diagnostic and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts and are available before clinic day.3. Co-ordinate appointments and procedures at other hospitals and organisations, where required.4. Ensure clinic outcomes are recorded accurately on PAS, including those for offsite clinics.5. Lead on the completion of clinic cancellation forms and process according to SOP.6. Reschedule outpatient clinics as requested, in line with waiting time targets7. Use the Trust's medical transcription system and ensure that urgent letters are processed in accordance with SOP.8. Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Details Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

208-E39820-25-1

Job locations

SGH

Cliff Gardens

Scunthorpe

DN15 7BH

Job description Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Job description Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification Education Essential

• RSA III or equivalent administration
• GCSE or equivalent in English and Maths, grades A-C or equivalent
• NVQ level II in business administration/customer care or equivalent experience

Desirable

• Audio Tape Typing Experience
• Experience on System One

Occupational experience Essential

• Experience of using full range of IT and patient data systems
• Experience of using Microsoft Office,
• Experience of scheduling appointments
• Experience of working in a multi-disciplinary team
• Customer Care experience

Desirable

• Experience of working in the NHS
• Experience of using digital dictation systems
• conflict resolution skills
• Experience of working in a healthcare setting
• Experience of handling patient complaints

Person Specification Education Essential

• RSA III or equivalent administration
• GCSE or equivalent in English and Maths, grades A-C or equivalent
• NVQ level II in business administration/customer care or equivalent experience

Desirable

• Audio Tape Typing Experience
• Experience on System One

Occupational experience Essential

• Experience of using full range of IT and patient data systems
• Experience of using Microsoft Office,
• Experience of scheduling appointments
• Experience of working in a multi-disciplinary team
• Customer Care experience

Desirable

• Experience of working in the NHS
• Experience of using digital dictation systems
• conflict resolution skills
• Experience of working in a healthcare setting
• Experience of handling patient complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

SGH

Cliff Gardens

Scunthorpe

DN15 7BH

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

SGH

Cliff Gardens

Scunthorpe

DN15 7BH

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)