Senior Administrator Quality & Assurance

Sodexo Group; Peterborough; On-site; GBP 28,000; Full time

Job summary

A leading service company is seeking a Senior Administrator for its Quality and Assurance Team at HMP Peterborough. This role requires high-level administrative support, focusing on compliance, quality assurance, and performance monitoring within a prison environment. The ideal candidate has a strong background in governance and assurance roles, with demonstrable experience managing sensitive information and leading teams. With a competitive salary of £28,000, this position offers the opportunity to make a significant impact in a dynamic environment while benefiting from a range of employee rewards and support services.

Benefits

Sodexo retirement plan

Employee assistance programme

Gym discount

Discounts to over 1,900 brands

Qualifications

• Proven experience in assurance, compliance, audit, or governance roles.
• Experience managing performance data and contractual reporting.
• Familiarity with legal enquiries and public service regulations.

Responsibilities

• Provide high-level administrative support for documentation and reporting.
• Lead on quality assurance and compliance for contractual deliverables.
• Coordinate internal audits and prepare for HMIP inspections.

Skills

Attention to detail

Process improvement

Data management

Performance monitoring

Regulatory knowledge

Team leadership

Job description

Senior Administrator Quality & Assurance

Job Introduction

We are currently recruiting for a Senior Administrator to join the Quality and Assurance Team at HMP Peterborough. In this pivotal role, you will provide high-level administrative support to ensure the delivery of accurate, timely, and compliant documentation and reporting across the prison. Responsibilities include coordinating internal audits, maintaining essential records, and supporting performance monitoring processes. This is an ideal opportunity for someone with exceptional attention to detail, a proactive mindset, and a passion for driving process improvement within a secure, fast-paced environment.

Join Sodexo and be part of something greater.

You belong in a team where you can act with purpose and thrive in your own way.

• Strategic Leadership of the PDU: Provide effective line management of the PDU team, ensuring high standards in staff performance, development, and wellbeing, with oversight of attendance management, performance reviews, and capability frameworks.
• Contractual Compliance and Quality Assurance: Lead on the assurance of all contractual deliverables, ensuring that service delivery consistently meets or exceeds the requirements set out in the Prison Services Agreement. Proactively identify risks or gaps in delivery and drive remedial action through performance monitoring, action planning, and stakeholder engagement.
• HMIP and External Inspection Readiness: Act as the strategic lead for Her Majesty’s Inspectorate of Prisons (HMIP) inspection readiness, developing and maintaining assurance frameworks that demonstrate impact, compliance, and continuous improvement. Coordinate pre-inspection preparation, evidence gathering, and post-inspection responses in collaboration with operational and strategic partners.
• Oversight of Statutory and Legal Correspondence: Ensure timely and accurate management of all formal communications, including complaints, litigation, Subject Access Requests (SARs), and Ministerial correspondence, in line with legal and regulatory requirements.
• Assurance Reporting and Governance: Lead on the collation and support the analysis of assurance data, contributing to internal governance structures and supporting the Senior Leadership Team with evidence-based insights to inform decision-making and strategic planning.

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Proven experience working in an assurance, compliance, audit, or governance-focused role within a public service or regulated environment.
• Demonstrable track record of managing performance data, contractual reporting, and regulatory returns.
• Experience of responding to ministerial correspondence, complaints, legal enquiries (including SARs), or similar sensitive casework.
• Experience leading, line managing, or coordinating the work of a small team in a performance-driven setting.
• Proven experience working in an assurance, compliance, audit, or governance-focused role within a public service or regulated environment.
• Demonstrable track record of managing performance data, contractual reporting, and regulatory returns.
• Experience of responding to ministerial correspondence, complaints, legal enquiries (including SARs), or similar sensitive casework.
• Experience leading, line managing, or coordinating the work of a small team in a performance-driven setting.
• Experience of contributing to HMIP inspections, IMB reviews, or other external scrutiny processes.
• Previous experience working within a prison or custodial environment, or within HMPPS or MOJ structures.
• Knowledge of continuous improvement models such as PDCA, Lean, or quality assurance frameworks.
• Understanding of Civil Service governance, assurance structures, and inspection frameworks.

Package Description

£28,000 per annum

37.5 hours per week- Monday to Friday

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services .

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity . We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves . We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds .

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations . We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job .

Location HMP Peterborough, Saville Road, Westwood, Peterborough, PE3 7PD, United Kingdom