Senior Administrator Quality & Assurance

Sodexo Ltd; Peterborough; On-site; GBP 28,000; Full time

Job summary

A global leader in quality of life services is seeking a Senior Administrator to join the Quality and Assurance Team at HMP Peterborough. The role involves providing high-level administrative support, ensuring compliance with regulations, and managing performance data. The ideal candidate will have experience in assurance or governance and a proactive approach to process improvement. Competitive salary of £28,000 per annum with additional benefits available.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

Employee assistance programme

Qualifications

• Proven experience in assurance, compliance, audit, or governance within a regulated environment.
• Experience managing performance data and contractual reporting.
• Experience responding to legal inquiries and ministerial correspondence.

Responsibilities

• Provide high-level administrative support across the prison.
• Lead on assurance of all contractual deliverables.
• Manage formal communications and ensure compliance with legal requirements.

Skills

Attention to detail

Proactive mindset

Process improvement

Job description

We are currently recruiting for a Senior Administrator to join the Quality and Assurance Team at HMP Peterborough. In this pivotal role, you will provide high-level administrative support to ensure the delivery of accurate, timely, and compliant documentation and reporting across the prison. Responsibilities include coordinating internal audits, maintaining essential records, and supporting performance monitoring processes. This is an ideal opportunity for someone with exceptional attention to detail, a proactive mindset, and a passion for driving process improvement within a secure, fast-paced environment.

Join Sodexo and be part of something greater.

You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

• Strategic Leadership of the PDU: Provide effective line management of the PDU team, ensuring high standards in staff performance, development, and wellbeing, with oversight of attendance management, performance reviews, and capability frameworks.
• Contractual Compliance and Quality Assurance: Lead on the assurance of all contractual deliverables, ensuring that service delivery consistently meets or exceeds the requirements set out in the Prison Services Agreement. Proactively identify risks or gaps in delivery and drive remedial action through performance monitoring, action planning, and stakeholder engagement.
• HMIP and External Inspection Readiness: Act as the strategic lead for Her Majesty’s Inspectorate of Prisons (HMIP) inspection readiness, developing and maintaining assurance frameworks that demonstrate impact, compliance, and continuous improvement. Coordinate pre-inspection preparation, evidence gathering, and post-inspection responses in collaboration with operational and strategic partners.
• Oversight of Statutory and Legal Correspondence: Ensure timely and accurate management of all formal communications, including complaints, litigation, Subject Access Requests (SARs), and Ministerial correspondence, in line with legal and regulatory requirements.
• Assurance Reporting and Governance: Lead on the collation and support the analysis of assurance data, contributing to internal governance structures and supporting the Senior Leadership Team with evidence-based insights to inform decision-making and strategic planning.

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

Essential

• Proven experience working in an assurance, compliance, audit, or governance-focused role within a public service or regulated environment.
• Demonstrable track record of managing performance data, contractual reporting, and regulatory returns.
• Experience of responding to ministerial correspondence, complaints, legal enquiries (including SARs), or similar sensitive casework.
• Experience leading, line managing, or coordinating the work of a small team in a performance-driven setting.
• Proven experience working in an assurance, compliance, audit, or governance-focused role within a public service or regulated environment.
• Demonstrable track record of managing performance data, contractual reporting, and regulatory returns.
• Experience of responding to ministerial correspondence, complaints, legal enquiries (including SARs), or similar sensitive casework.
• Experience leading, line managing, or coordinating the work of a small team in a performance-driven setting.

Desirable

• Experience of contributing to HMIP inspections, IMB reviews, or other external scrutiny processes.
• Previous experience working within a prison or custodial environment, or within HMPPS or MOJ structures.
• Knowledge of continuous improvement models such as PDCA, Lean, or quality assurance frameworks.
• Understanding of Civil Service governance, assurance structures, and inspection frameworks.

Package Description

£28,000 per annum

37.5 hours per week- Monday to Friday

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.