Senior Administrator - Pre-operative Assessment Service

East and North Hertfordshire Teaching NHS Trust; Stevenage; On-site; GBP 23,000 - 29,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust seeks a Senior Administrator for the Pre-operative Assessment Service to support high-quality patient care and efficient service delivery across multiple sites.

You will coordinate patient appointments, manage reception duties, and assist the Senior Nurse in patient flow and maintaining service standards across New QEII and Lister hospitals. A proactive, patient-centered approach is essential to success in this role.

Responsibilities

• Coordinate patient appointments
• Provide receptionist support
• Assist Senior Nurse with patient flow and service standards
• Cross-site coordination between New QEII and Lister

Job description

We are recruiting a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

As a member of our team, you will provide a quality service that support our high standards of patient care.

You will be responsible for coordinating patient appointments, reception, and serving as a reference for staff and patients while also developing yourself and junior colleagues.

Cross site working between New QEII and Lister will be essential. Service hours are Monday to Friday 0800-1800 hrs and Saturday 0800-1300.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The successful candidate will be responsible for maintaining the administrative organisation of the service.

You will also support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards.

The post holder will also work according to their experience and competence, with some responsibility for decision-making. However, direct supervision will be provided when required for unfamiliar work.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We Run The Following Hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.