Senior Administrator - Intermediaries Office

Royal Bank of Canada>; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join the Royal Bank of Canada as a Senior Administrator in their Intermediaries Office, where you'll play a key role in supporting the team's objectives in investment management. This position involves managing client engagements, ensuring compliance, and driving process improvements within a dynamic work environment.

Benefits

Flexible working options

Development coaching opportunities

Collaborative team environment

Progressive culture

Qualifications

• Experience in investment or asset management.
• Strong background in client due diligence processes.
• Ability to multitask effectively.

Responsibilities

• Support the Intermediaries team in delivering objectives.
• Manage monthly rebalancing processes.
• Ensure compliance with regulatory requirements.

Skills

Client Due Diligence

Front Office Operations

Investment Management Knowledge

Strong Communication Skills

Numeracy Skills

Education

Degree level education

Job description

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Client:

Royal Bank of Canada>

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c23de82c74a6

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Summary

Job Description

What is the opportunity?

We have an exciting opportunity to join our Intermediaries Office in either London, Cardiff or Newcastle as a Senior Administrator.

This role reports to the Wealth and Investments, Intermediaries Senior Manager and will support the Intermediaries business in delivering the teams objectives and supporting new initiatives. The Intermediaries Office, Senior Administrator will work closely with colleagues across the Intermediary Channel, Client Facing Business Management, Regional Business Managers and Senior Business Managers.

The role holder will provide operational support and be able to gain a deep understanding of Intermediary BAU processes. They will support the Intermediary Operations Manager and when required the Business Engagement & Initiatives manager with change initiatives, and in seeking process efficiency and innovation.

What will you do?

Ensure Intermediaries Office team provide good client outcomes, delivering against expectations and keeping all stakeholders updated.

Run the monthly rebalancing process to a successful completion.

Ensure that all mailboxes are being monitored and actively engaged, whether its external communications from vendors and platforms or internal from the Intermediaries Business.

Operate in a culture of continuous improvement within the team.

Regular engagement and stakeholder management with business partners / teams to identify and deliver programmes of work including written updates such as monthly management meeting packs.

Arrange the smooth onboarding of Intermediary Firms in accordance with the Client Due Diligence Standards and within SLA’s ensuring compliance with regulatory requirements, including Anti-Money Laundering regulations

Representing the Intermediaries Business in various Business governance meetings and business forums, as and when required.

Representing Intermediaries in change projects / working groups and business implementation readiness groups / forums.

Regular engagement/ stakeholder management with business partners / teams, such as IT, Change, Finance, Marketing, Business Management, Operations and others to identify, direct and deliver programmes of work including written updates such as monthly management meeting packs.

What do you need to succeed?

Must-have

Experience working in investment management, asset management, private wealth or a bank with proficient skills pertaining to Client Due Diligence.

Front Office Operations knowledge.

Experience working in Investment Management, Asset Management, Private Wealth or a bank.

Knowledge of Investment and Fund Management.

An understanding of technical subject matter

Strong verbal and written communication skills.

Numerate and able to define MI fit for purpose.

Nice-to-have

Degree level education

Ability to multi task

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities.

Opportunities to work with the best in the field.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible working options fully supported.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

#RBCBD

Job Skills

Customer Service Management, Interpersonal Relationship Management, Office Tools, Product Knowledge, Product Services, Sales, Sales Activities, Sales Support, Sales Systems, Teamwork

Additional Job Details

Address:

Job Summary

Job Description

What is the opportunity?

We have an exciting opportunity to join our Intermediaries Office in either London, Cardiff or Newcastle as a Senior Administrator.

This role reports to the Wealth and Investments, Intermediaries Senior Manager and will support the Intermediaries business in delivering the teams objectives and supporting new initiatives. The Intermediaries Office, Senior Administrator will work closely with colleagues across the Intermediary Channel, Client Facing Business Management, Regional Business Managers and Senior Business Managers.

The role holder will provide operational support and be able to gain a deep understanding of Intermediary BAU processes. They will support the Intermediary Operations Manager and when required the Business Engagement & Initiatives manager with change initiatives, and in seeking process efficiency and innovation.

What will you do?

• Ensure Intermediaries Office team provide good client outcomes, delivering against expectations and keeping all stakeholders updated.

• Run the monthly rebalancing process to a successful completion.

• Ensure that all mailboxes are being monitored and actively engaged, whether its external communications from vendors and platforms or internal from the Intermediaries Business.

• Operate in a culture of continuous improvement within the team.

• Regular engagement and stakeholder management with business partners / teams to identify and deliver programmes of work including written updates such as monthly management meeting packs.

• Arrange the smooth onboarding of Intermediary Firms in accordance with the Client Due Diligence Standards and within SLA’s ensuring compliance with regulatory requirements, including Anti-Money Laundering regulations

• Representing the Intermediaries Business in various Business governance meetings and business forums, as and when required.

• Representing Intermediaries in change projects / working groups and business implementation readiness groups / forums.

• Regular engagement/ stakeholder management with business partners / teams, such as IT, Change, Finance, Marketing, Business Management, Operations and others to identify, direct and deliver programmes of work including written updates such as monthly management meeting packs.

What do you need to succeed?

Must-have

• Experience working in investment management, asset management, private wealth or a bank with proficient skills pertaining to Client Due Diligence.

• Front Office Operations knowledge.

• Experience working in Investment Management, Asset Management, Private Wealth or a bank.

• Knowledge of Investment and Fund Management.

• An understanding of technical subject matter

• Strong verbal and written communication skills.

• Numerate and able to define MI fit for purpose.

Nice-to-have

• Degree level education

• Good attention to detail

• Ability to multi task

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.

• Opportunities to work with the best in the field.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible working options fully supported.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

#RBCBD

Job Skills

Customer Service Management, Interpersonal Relationship Management, Office Tools, Product Knowledge, Product Services, Sales, Sales Activities, Sales Support, Sales Systems, Teamwork

Additional Job Details

Address:

2 CENTRAL SQUARE:CARDIFF

City:

Cardiff

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-25

Application Deadline:

2025-06-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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