Senior Administrator, Client Services (Real Estate)

Mourant; Saint Helier; On-site; GBP 25,000 - 35,000; Full time

Job summary

Mourant in Jersey seeks an experienced administrator to manage a diverse portfolio of corporate and fiduciary clients, delivering high standards of client service. You will oversee the full client life cycle from onboarding to ongoing administration, ensuring tasks are completed accurately and on time.

The role offers mentoring and professional development within a friendly, professional team, with opportunities to expand knowledge of corporate, trust and fiduciary services and to progress as

Qualifications

• Solid administration experience in corporate, trust and fiduciary services is preferred.
• Ability to manage and prioritise tasks, time and people to meet deadlines.
• Good communication and interpersonal skills are essential.
• Familiarity with Microsoft desktop software and industry-specific tools is desirable.

Responsibilities

• Manage and be wholly responsible for the administration of a diverse portfolio of corporate and fiduciary clients.
• Provide technical support and training to other employees as required.
• Ensure client expectations are properly managed and relationships are nurtured.
• Assist with day-to-day activities including timely processing of work, deadlines, WIP and debt collection.
• Delegate work effectively within the team to maintain high client service standards.

Skills

Client administration

Time management

Communication skills

Teamwork

Prioritisation

Education

Professional qualification (STEP/CGI)

Tools

Microsoft Office

Document Management Systems

Viewpoint

Job description

Reporting to the Client Services Manager, you'll be responsible for providing high quality administration for a portfolio of corporate and fiduciary clients with particular emphasis on the client service aspects of the business, delivering excellent client services levels at all times. You'll be involved in the full life cycle of our clients, including the client take-on process and all aspects of the ongoing administration of the client.

In return, we can offer you focused mentoring and professional development support to ensure you continue to grow as the business grows and achieve your full potential.

If you've solid administration experience in corporate, trust and fiduciary services, and would like to join our friendly and professional team, we'd really like to hear from you.

Applications closing date: 25 September

About the role

In this role you'll:

• Manage and be wholly responsible for the administration of a diverse portfolio of corporate and fiduciary clients and ensure that client relationships and administration are conducted effectively and to a high standard
• Ensure that you have an understanding of the transactions you are working on, providing technical support and training to other employees as and when required
• Ensure client expectations are properly managed and valuable relationships are nurtured
• Assist with the effective management of day-to-day activities to include timely processing of work, meeting transactional and internal procedural deadlines and managing WIP and debt collection
• Appropriately delegate work and utilise the resources within the team to ensure client services are maintained at the expected standards
• Other ad-hod duties as requested

This role requires:

• You'll hold or be studying towards a relevant professional qualification (such as STEP or CGI)
• Good working knowledge of Microsoft desktop software
• Knowledge of specialist software e.g. Document Management Systems and Viewpoint would be an advantage
• Having good communication and interpersonal skills
• Being able to build relationships and work as part of a team
• A positive and flexible approach
• Ability to manage and prioritise tasks, time and people in order to meet deadlines