Senior Administrator

Membership Bespoke; Luton; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

An established industry player is seeking a Senior Administrator to join their dynamic team. This role is crucial for supporting the growing range of membership and client services. You'll manage administrative tasks, process insurance applications, and maintain the membership database. The ideal candidate will have strong attention to detail and excellent communication skills, ensuring high-quality service delivery. The position offers a blend of office and home working, providing flexibility while contributing to a vital organization in the medical field. Join a forward-thinking company where your contributions will truly make a difference.

Benefits

Company Pension Scheme

Death in Service Benefit

Healthcare Plan

Qualifications

• Educated to at least A level standard with GCSE passes in English and Mathematics.
• Experience dealing with membership processes and using a CRM.

Responsibilities

• Support effective day-to-day administration of services department.
• Administer new member applications and process insurance renewals.
• Respond to enquiries from members and the general public.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Database Management

CRM Systems

Attention to Detail

Written Communication

Membership Processes

Regulatory Processes

Education

A Level or Equivalent

GCSE English

GCSE Mathematics

Job description

Job Description

Senior Administrator

Medical Membership Organisation

Location: 2 Days, Tuesday and Wednesday Office Luton, 3 Days Home

Salary: £27,000-£28,000 dependant on experience plus company pension scheme, Death in service and healthcare.

Type: Permanent, Full Time

My client is a leading medical membership organisation currently recruiting for a Senior Administrator.

The Role of Senior Administrator

The role of the Senior Administrator is key in supporting and delivering the rapidly growing range of membership, customer and client services provided by the membership organisation, and increasing professionalism and quality in all that the organisation does.

Key Responsibilities

1. Supporting the Services Manager to ensure the effective and efficient day-to-day administration of the services department.
2. Collecting initial information relating to patient and regulatory complaints.
3. Assisting with new Entity insurance applications, amendments, and renewals.
4. Producing and sending monthly insurance broker report and annual insurance renewal bordereau.
5. Compiling annual report for the Council.
6. Administering new member and insurance applications and processing insurance renewals/payments, to include:
1. Processing ‘new member’ applications and renewals (where necessary), and publishing their advertising requests onto the website.
2. Setting up new direct debit instructions and making amendments where necessary.
3. Contacting members whose direct debits have returned as ‘refer to payer or ‘cancelled’.
4. Checking for advertising applications.
5. Updating advertising spreadsheet.
6. Chasing payments for events and online adverts.
7. Publishing paid and free online events and job adverts.
8. Managing annual corporate membership (and insurance) renewals including welcome emails.
9. Maintaining and updating the membership database, ensuring it’s kept current.
10. Responding to enquiries by telephone and email in an efficient, friendly and timely manner from members, non-members and the general public.
11. Monitoring membership and insurance fee debtors.
12. Setting up / amending members practice / clinic details.
13. Processing DBS checks.
14. Dealing with insurance enquiries and setting up new policy holders.
15. Setting up and processing insurance renewals/payments and inputting paper declarations onto the CMS area of the website.
16. Actioning the ‘removals’ list.
17. Sending insurance quotes to existing and non-members.
18. Adding additional therapies to insured members policy.
7. General Office Admin Support, including:
1. Carrying out any other duties at the request of Association staff.
2. General office and Organisation administrative tasks.
3. Providing CRM support for staff.

Key Skills and Qualifications

1. Educated to at least A level standard or equivalent with passes in GCSE English and Mathematics.
2. A good understanding of Microsoft Excel.
3. A sound understanding of Microsoft Word.
4. Excellent knowledge of Microsoft Outlook.
5. Knowledge of database management and CRM systems.
6. Attention to detail.
7. Experience of dealing with membership processes and able to use a CRM.
8. Excellent written skills and the ability to advise members on responses to complaints.
9. Knowledge of regulatory processes with regard to Fitness to Practice procedures.

To apply to this role please send your CV.

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professionals.