Senior Administrator

South London and Maudsley NHS Foundation Trust; London Borough of Croydon; Presencial; GBP 26 000 - 36 000; Tempo integral

Resumo da oferta

South London and Maudsley NHS Foundation Trust in Croydon is seeking a Senior Administrator to support the Mental Health Support Team (MHST) within Croydon CAMHS. The role focuses on efficient administrative processes, referrals, diary management and high-quality service delivery to families, young people and professionals.

You will work with a multidisciplinary team, maintain patient data quality and provide confidential, responsive support in a busy NHS environment.

Qualificações

• Experience in administrative support within a busy NHS or similar environment.
• Proactive and able to maintain confidentiality and deliver high-quality customer service.

Responsabilidades

• Manage referrals and support clinical pathways.
• Coordinate appointments, diaries and meetings; produce correspondence and proof-read documents; take minutes.

Conhecimentos

Organisation

Attention to detail

Independent working

Communication

Confidentiality

Customer service

Administrative support

Descrição da oferta de emprego

We are seeking a Senior Administrator to join our dynamic Mental Health Support Team (MHST) within Croydon CAMHS. This is an exciting opportunity to become part of a multidisciplinary team supporting mental health services in schools across Croydon.

The successful candidate should be highly organised with excellent attention to detail, able to work independently and prioritise competing demands, a confident communicator who can build positive relationships with professionals, families and young people, committed to maintaining confidentiality and delivering excellent customer service and experienced in administrative support within a busy environment.

You’ll play a key role in keeping the service running smoothly by managing referrals and supporting clinical pathways, coordinating appointments, diaries and meetings, producing correspondence and proof‑reading documents, taking minutes, responding to queries from professionals, families and young people, assisting with data management and reporting and providing high‑quality administrative support to clinicians and the wider team.

The post is primarily based at Christopher Wren House, Croydon CAMHS, with occasional travel to schools and other locations for meetings.

The post is currently being recruited to within the existing service structure. The service may be subject to a future procurement process, and any subsequent changes will be managed in accordance with NHS employment policies and relevant legislation.

• The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team.
• The administrator is often the first point of contact for families/carers and other members of the service user’s network and plays an important role in ensuring a good patient experience and positive image of the service.
• Due to the focus of the team in working collaboratively with A&E and other crisis teams, the post holder must proactively create and maintain effective working relationships with these partners.
• Managing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating operational data quality.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

The MHSTs are a service designed to help meet the mental health needs of children and young people in education settings. They are made up of senior clinicians, CAMHS Practitioners and Education Wellbeing Practitioners (EWPs). They are based across education settings as an additional resource within a whole-system approach to promote resilience and wellbeing, to support earlier intervention, enable appropriate signposting and deliver evidence-based support, care and interventions. The MHSTs is partnered with their education settings to design a bespoke offer, based on a school’s individual needs and works with the mental health services that are already in place, such as counselling, educational psychology, school nurses, pastoral care, educational welfare officers, VCSEs, the local authority, including children’s social care, and NHS Children and Young People Mental Health Services (CYPMHS).

Our MHST currently works with 14 schools across Croydon. The successful candidate will be employed by Croydon CAMHS and will be expected to liaise with CAMHS teams when appropriate.

For further details / informal visits contact: Name: Charlie Aretuemhen Job title: Clinical Service Lead Email address: [e-mail] Telephone number: 02032280000