Senior Administrator

South London and Maudsley NHS Foundation Trust; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits an enthusiastic Senior Administrator to join a dynamic team within a busy NHS environment. This role involves managing appointment bookings, providing exceptional customer service, and supporting a multi-disciplinary team. The ideal candidate will possess strong organisational and communication skills, along with proficiency in Microsoft Office. The organization values work-life balance and offers generous benefits, including flexible working options and career development opportunities. If you are motivated and eager to contribute to a positive patient experience, this role is perfect for you.

Benefits

Generous pay and pensions

Flexible working options

Career development opportunities

Car lease deals

Keyworker housing

NHS discounts

Qualifications

• Proven experience in a busy administrative role.
• Strong customer service orientation and ability to work under pressure.

Responsibilities

• Provide comprehensive administrative support to a multi-disciplinary team.
• Manage appointment bookings and maintain patient databases.
• Ensure a positive patient experience through effective communication.

Skills

Organisational Skills

Communication Skills

Interpersonal Skills

Microsoft Office (Outlook, Word, Excel)

IT Proficiency

Job description

An exciting opportunity has arisen for an enthusiastic, experienced, and proficient Senior Administrator.

The post holder will offer exceptional customer service while managing appointment bookings, clinics outpatient calendars, and secretarial support for the Lambeth LWC Community teams.

The successful applicant will possess robust organisational skills, excellent communication and interpersonal skills, and a sound knowledge of Microsoft Office programmes including Outlook, Word, and Excel. The post holder should be comfortable with IT and eager to learn new software packages and processes.

This is a challenging role working within an extremely busy office. Therefore, it is important that you are enthusiastic, motivated, and able to work under pressure. You must demonstrate the ability to work independently and as part of a team.

Responsibilities include:

1. The post-holder will provide a proactive, comprehensive administrative service to a multi-disciplinary team, enabling effective and efficient operation.
2. The administrator is often the first point of contact for service users, families, carers, and others, playing a key role in ensuring a positive patient experience and image of the service.
3. Managing and overseeing the administrative component of the Trust patient database, including inputting referral and patient information, monitoring data quality, and handling data protection requests.
4. Monitoring and maintaining accurate waiting lists, providing reports, and performing data cleansing in conjunction with the clinical team.
5. Organising meetings and taking minutes.

We are committed to supporting our staff with a comprehensive benefits package and promoting a healthy work-life balance. Our benefits include:

• Generous pay, pensions, and leave, dependent on role and length of service.
• Flexible working options such as part-time work and job sharing.
• Career development opportunities through mentoring, coaching, and talent programmes.
• Car lease deals.
• Keyworker housing on selected sites.
• NHS discounts of up to 10% at various retail brands.

For further details or informal visits, contact:

Name: Marcia Thomas
Job title: Business and Administration Manager
Email: [e-mail]
Telephone: [phone]

Please ensure you meet all the essential criteria before applying. Previous applicants need not apply.

We look forward to receiving your application.