Senior Administrative Support Officer Roles

City of York Council; York; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Are you highly organised, proactive and looking for a role where your skills directly impact the lives of residents? If so, we have an exciting opportunity for you!

We’re looking for Senior Administrative Support Officers to join our dynamic Corporate Business Support team.

We Have Two Roles Available

1. Senior Administrative Support Officer to Social Workers
   
   • In this role, you’ll provide support to children’s social workers and child and family support practitioners including organising diaries, meetings, submitting passport applications for children in our care and drafting responses to partner agencies.
2. Senior Administrative Support Officer to Adult’s Social Work Teams
   
   • In this role, you’ll provide support to the Adult Social Care Community Team.

Why Join Us?

• Be a key part of an innovative and dedicated team.
• Support frontline workers in achieving better outcomes for vulnerable adults, children and families.
• Work in a fast-paced, rewarding environment where no two days are the same.
• Build strong relationships with social workers, partner agencies, and stakeholders.
  
  

What You’ll Be Doing In Both Roles

• Managing social work team duty phone lines and mailboxes, ensuring urgent matters are handled efficiently.
• Handling queries from stakeholders, acting as the first point of contact on behalf of social workers.
• Processing financial requests on behalf of social workers.
• Producing high quality meeting minutes.
  
  

What We’re Looking For

• Strong written communication skills, with experience drafting professional correspondence.
• The ability to handle sensitive information with discretion and diplomacy.
• A solid understanding of GDPR regulations and confidentiality best practices.
• Someone who thrives in a fast-paced environment, can juggle multiple priorities, and stays calm under pressure.
• Proficiency in ICT systems and databases, with the ability to maintain accurate records and extract relevant data.
  
  

If you're a detail-oriented, problem-solving, and proactive individual who enjoys supporting a team dedicated to making a real impact, we’d love to hear from you!

Please indicate in your application supporting statement if you wish to be considered for one, or both of the roles.

Candidates should be aware that these roles involve safeguarding information, which can be emotionally challenging. We encourage applicants to consider this before applying.

This role is suitable as a job share opportunity.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact the relevant manager:

• Senior Administrative Support Officer to Social Workers (Children’s Services): Alan Warren-Dolman at [e-mail]
• Senior Administrative Support Officer to Adult’s Social Work Teams: Vicky Goulden at [e-mail]
  
  

Closing date: Monday 28 April 2025 at 12 midnight.

Interview date: Week commencing 5 May 2025.