Senior Administrative Assistant

Hampshire County Council; Fareham; On-site; GBP 9,000 - 11,000; Full time

Job summary

Hampshire County Council is seeking a Senior Administrative Assistant for the Fareham Register Office. This role involves a variety of administrative responsibilities, including customer support and assisting registration officers. Ideal candidates will demonstrate strong communication and organisational skills, proficiency in Microsoft Office, and the ability to work effectively under pressure. This opportunity offers a supportive workplace with professional development opportunities.

Benefits

Flexi-time scheme

Interest-free travel loans

Competitive salary and benefits package

Qualifications

• Excellent communication and organisational skills.
• Previous IT experience in Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and use initiative.

Responsibilities

• Serve as the first point of contact for customers and visitors.
• Assist in day-to-day tasks associated with registering events.
• Maintain office functions by handling a broad range of administrative tasks.

Skills

Communication Skills

Organisational Skills

IT Skills

Empathy

Team Collaboration

Tools

Microsoft Word

Excel

Outlook

Job description

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Senior Administrative Assistant

Job Reference: HCC621762
Salary Range: £24,405 - £25,430 pro-rata, per annum (actual salary £9,762 - £10,172 per annum)
Work Location: Fareham Register Office, Fareham
Hours per week: 14.8
Contract Type: Permanent
Closing Date: 30 July 2025
Interview Date:4 August 2025

Hampshire Registration Service is an innovative and forward-thinking organisation, currently delivering in excess of 6,500 birth registrations, 7,500 death registrations, 9,500 notices of marriage/civilpartnership (CP) and 5,500 ceremonies each year.

The Role:

We are looking for a motivated Senior Administrative Assistant to carry out a wide range of administrative functions. You will possess excellent communication and organisational skills, have previous IT experience in Microsoft Word, Excel and Outlook and be confident in minuting of meetings.

Highly motivated, you will have the ability to work under pressure, approaching tasks with confidence and clarity and be able to work using your own initiative. You will be proactive and flexible in your approach and have the ability to work as part of a team, supporting the wider business needs.

With a commitment to customer care that matches our own, and a drive to achieving organisational goals and contributing to service improvements, you will be rewarded with the opportunity to thrive and develop within this busy administrative support role. and within our safe and comfortable environment.

What you’ll do:

• The Senior Admin Assistant is the first point of contact for customers and visitors to the Register Office. This role helps maintain office functions by dealing with a broad range of administrative tasks whilst providing face to face, telephone and email support and services to customers of the registration service
• In addition to providing reception services the role supports Registration Officers and Ceremony Coordinators in the day to day tasks associated with registering Births, Deaths, Marriages, Civil Partnerships and Citizenship Ceremonies

What we’re looking for:

• Demonstrates core values of patience, empathy, and compassion
• A team player with strong collaborative skills
• Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues
• Sound IT skills and able to accurately record information
• Comprehensive induction programme with all necessary training
• Great satisfaction from supporting people
• Commitment to personal development

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK.A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.