Senior Administration Assistant

NHS; Hull and East Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading health and social care trust is looking for a Band 3 Senior Administration Assistant to support the operational running of the addictions service. The ideal candidate should have strong administrative and customer service skills, relevant qualifications, and demonstrate effective interpersonal communication. This role involves supervising junior staff and providing essential administrative support. A commitment to excellence in patient care is vital.

Qualifications

• Proven track record in administrative and customer service within health or social care.
• Administrative qualifications at Level 3 or equivalent experience.
• Demonstrable experience of practice and procedures relevant to the area of work.

Responsibilities

• Provide and receive routine information to inform colleagues and clients.
• Generate service users prescriptions under supervision of prescribing team.
• Provide supervision to the band 2 administration assistant.

Skills

Advanced keyboard skills: RSA/OCR III or equivalent

Inter-personal communication skills

Ability to plan and prioritise effectively

Good telephone manner

Confidential and trustworthy

Education

A Level/BTEC Diploma/NVQ3 Business Administration/Customer Service

3 or more GCSE/O levels including English and Maths

Tools

Microsoft Office applications

Job description

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.

An exciting opportunity has arisen for a Band 3 Senior Administration Assistant to join the East Riding Partnership (Central Hub) Addictions Service. The successful candidate will have a proven track record of delivering excellent administrative and customer service within a health or social care environment. They will demonstrate exemplary efficiency, organisational, communication, and interpersonal skills, along with a non-judgemental attitude. The candidate will hold administrative qualifications at Level 3 or be able to demonstrate equivalent experience. They will support the operational running of the hub and provide specialist administrative support to the addictions multi-disciplinary team and senior management.

Main duties of the job: This role will be an integral part of the community addictions service and will be expected to:

• Provide and receive routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public/external contacts
• Generate service users prescriptions under supervision of the prescribing team. Responsible for the ordering of stock/non-stock for the team
• Provide supervision to the band 2 administration assistant.
• Demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, clients, carers, public/external agencies, maintaining the Trust standards of customer service.
• Have an awareness of security/health and safety processes and procedures, as required, relevant to the area of work.
• Accurately record information.
• Contribute to team meetings.

About us: We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire.

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

Person Specification: Qualifications and Knowledge

• Advanced keyboard skills: RSA/OCR III or equivalent
• 3 or more GCSE/O levels which must include English and Maths
• A Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent experiential learning OR demonstrable experience within A&C field at Advanced level

Experience

• Demonstratable experience of practice and procedures relevant to the area of work.
• Experience of preparing agendas and papers and writing minutes.
• Knowledge and experience of IT systems, including Microsoft Office applications.
• Experience of inputting data into systems and maintaining records.

Skills and Competencies

• Able to demonstrate inter-personal communication skills
• Able to plan and prioritise effectively
• Good telephone manner
• A team player
• Ability to motivate other
• Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
• Confidential and trustworthy
• Ability to commute effectively between the various sites with access to appropriate means of transport is essential

Humber Teaching NHS Foundation Trust is an Equal Opportunities Employer.