Senior Administration and Resource Officer - Quality Support

NHS; Rhyl; Remote; GBP 33,000 - 34,000; Full time

Job summary

Public Health Wales NHS Trust is seeking a Senior Administration and Resource Officer - Quality Support based in Rhyl. The post sits within North Wales Microbiology and involves administrative support to the Microbiology Team and Quality Lead, with a standard 9am-5pm, 37.5 hours per week schedule.

The role requires keen attention to detail, strong organisational skills, and the ability to work autonomously. Welsh language ability is desirable, and the team operates within an NHS environment.

Qualifications

• RSA level III or NVQ Level 3 in Business Administration or equivalent.
• Experience as PA or equivalent handling confidential data.
• Proven minute taking and records management ability.

Responsibilities

• Provide administrative support to the Microbiology Team and Quality Lead.
• Support the Clinical Team and maintain efficient diary/secretarial duties.
• Handle confidential information with discretion and accuracy.
• Ability to work independently and meet deadlines.

Skills

Planning & organisation

Advanced keyboard skills

Welsh language willingness

MS Office proficiency

Education

RSA III / NVQ3 Business Administration or equivalent

Tools

MS Office

Job description

Senior Administration and Resource Officer - Quality Support

Band 4

Main area Infection Services/Microbiology Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (9am - 5pm, five days a week, Monday to Friday) Job ref 028-AC199-1026

Employer Public Health Wales NHS Trust Employer type NHS Site Glan Clwyd Hospital Town Rhyl Salary £28,819 - £31,626 per annum Salary period Yearly Closing 21/10/2026 23:59

Welcome to Public Health Wales, the national public health organisation for Wales

Our vision is Working to achieve a healthier future for Wales

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.

Important Note for vacancies offered on a fixed-term or secondment basis.

Job overview

An excellent opportunity has arisen for a keen, highly motivated and experienced Personal Secretary to join North Wales Microbiology.

North Wales Microbiology provides a wide range of diagnostic services to hospitals, clinics and general practitioners across North Wales. The service has a central (hub) laboratory within a new pathology build at Ysbyty Glan Clwyd (Bodelwyddan) and has acute service spoke laboratories at Ysbyty Gwynedd (Bangor) and Ysbyty Maelor (Wrexham). This post will primarily be based in the laboratory at Glan Clwyd Hospital, but the post holder may be required to support colleagues in the Bangor and Wrexham laboratories when necessary.

North Wales benefits from easy access to coast, mountains and proximity to Liverpool, Chester and all that city life has to offer - so walkers, climbers, cyclists, sailors, shoppers and nightlife seekers are all catered for - the best of all worlds. North Wales also has affordable housing and good public transport and road links across Wales to England and further afield - with Ireland also only a short boat trip away.

Informal visits are actively encouraged, come see the laboratory and meet the team.

Main duties of the job

The successful candidate will work as part of the Microbiology Team based in our Laboratory in Rhyl, Ysbyty Glan Clwyd, providing administrative support within the team. Primarily this role will support the Quality Lead. They will also provide support to the Clinical Team.

Applicants must be able to demonstrate a keen eye for detail, excellent administrative, organisational and communication skills and an ability to work independently.

The ability to speak Welsh is desirable for this post but not essential; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

We are Public Health Wales – the national public health agency in Wales. Our purpose is ‘Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

• RSA level III, NVQ Level 3 Business Administration or equivalent level of experience. ECDL or equivalent experience.

Experience

• Demonstrable proven experience of working as a PA or equivalent
• Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records
• Minute taking and recording
• Experience of working autonomously
• Supervisory experience. Audio typing. Working in an NHS environment

Skills

• Planning and organisational skills
• Advanced keyboard skills with the proven ability to produce reports, spreadsheets and correspondence.
• Ability to speak Welsh or willingness to learn

Knowledge

• Working knowledge of MS Office Suite
• Awareness of policies and procedures relating to dealing with confidential data both personal and organisational
• Thorough understanding of secretarial procedures
• Working knowledge of filing/data systems including records management
• Knowledge of administrative and organisational procedures, acquired through training and relevant experience.
• Knowledge of Public Health Wales

Personal attributes

• Ability to work to deadlines and under pressure
• Able to work within a team
• Ability to work on own initiative
• Willingness to learn and develop skills

Public Health Wales, reserves the right to close this vacancy early. We therefore encourage early applications.

Priority is given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

If you have a disability and have any particular requirements to enable you to participate in the application process, please contact [e-mail]

IMPORTANT NOTE FOR APPLICANTS:

Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job.

Using a generic application or automated AI application services, such as Lazy Apply or AI Apply, does not usually provide enough personal evidence of your skills and experience relevant to the role. This can make it difficult for us to assess your suitability and will reduce your chances of being shortlisted.

To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert, providing clear evidence and examples to demonstrate how you meet each requirement.

Visa Sponsorship Eligibility

• If you require sponsorship under the Skilled Worker or Health and Care Visa routes, please ensure you self‑assess your eligibility for sponsorship for this role before applying.

If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Please ensure you check your email account regularly.

We are committed to fair, transparent recruitment and believe in equality of opportunity in our workplace and will not tolerate discrimination on grounds of age, disability, gender identity, religion or belief, race or nationality, marriage or civil partnership status, sex, sexual orientation, working pattern, caring responsibilities, trade union activity or political beliefs – or on any other grounds. We welcome applications from individuals seeking flexible working arrangements.

The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.

In general, anyone joining our Trust who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band. Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy .An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and/or equivalent, relevant experience.