Senior admin/ Receptionist

NHS; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare facility in London is looking for a competent Senior Admin/Receptionist. The role requires a minimum of 1 year of experience in GP services and proficiency in SystmOne. Responsibilities include reception duties, assisting with insurance reports, and providing excellent customer service. Strong organizational and communication skills are essential. This position is available as both part-time and full-time, with a permanent contract.

Qualifications

• Minimum 1 year experience of working in a GP practice or similar setup.
• Systm1 trained.
• Professional appearance and demeanor.

Responsibilities

• Cover reception.
• Assist with insurance, private reports.
• Provide customer service with telephone manners.
• Deal with outside companies.

Skills

Excellent communication skills

Strong organizational skills

Ability to multitask

Basic IT skills

Tools

SystmOne

MS Office

MS Excel

MS Teams

OneDrive

Job description

Overview

We are looking for a competent part-time/full-time Senior Admin/Receptionist, with a minimum experience of 1 year within NHS GP services (preferably Systm1 user). You will need to work within a busy team environment but also use your own initiative and work on your own when necessary. You should have a good working knowledge of NHS focused software, especially SystmOne. You will be dealing with patients as well as outside agencies, accessing the service both on the telephone and face to face, so you will need to have good communication skills.

Responsibilities

• Cover reception
• Assist with insurance, private reports
• Community and Hospital referrals (eRS referral)
• Invite patients for regular check-ups
• Provide customer service with telephone manners
• Deal with outside companies (e.g., IT help desk, stock ordering)
• Assist management team
• Assist with practice complaints and patient queries
• Registrations
• Maintain petty cashflow
• Triaging eConsults
• Maintain good knowledge of Systm1 and Accurx
• Assist with other administrative tasks as assigned
• Clerical duties such as filing, scanning, and organizing documents; manage office inventory

Requirements and Qualifications

• Essential: Minimum 1 year experience of working in a GP practice or similar setup
• Essential: Systm1 trained
• Essential: Excellent communication skills
• Essential: Strong organizational skills with the ability to multitask
• Essential: Professional appearance and demeanor
• Essential: Ability to maintain confidentiality of sensitive information
• Desirable: Basic IT skills, MS Office, MS Excel, MS Teams, OneDrive

Additional Details

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service (DBS).

Employer: Boileau Road Surgery

Location: 104 Boileau Road, London, W5 3AJ

Salary: Depending on experience

Contract: Permanent

Working pattern: Full-time, Part-time

Application: To apply, please submit your resume. Date posted: 08 October 2025

Job Description

Job responsibilities

• To cover reception
• To be able to help with insurance, private reports
• Community referrals and Hospital referrals (eRS referral)
• Inviting patients for their regular check-up
• Customer service with telephone manners
• Able to deal with outside companies (e.g., IT help desk, stock ordering)
• Assist management team
• Assisting with practice complaints and patient queries
• Registrations
• Maintaining petty cashflow
• Triaging eConsults
• Good knowledge of Systm1 and Accurx
• Assist with other administrative tasks as assigned
• Assist with clerical duties such as filing, scanning, and organizing documents; manage office inventory