Senior Accounts Receivable Assistant | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Urmston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a Senior Accounts Receivable Assistant. In this role, you will support the Accounts Receivable Manager in managing debts and ensuring timely payments. Responsibilities include monitoring debtor accounts, issuing reminders, and negotiating repayment plans. The ideal candidate will have strong communication skills and the ability to analyze complex discrepancies. Join a dynamic team dedicated to providing outstanding healthcare services.

Qualifications

• Experience in accounts receivable management and debt recovery.
• Strong communication and negotiation skills.
• Ability to analyze data and resolve discrepancies.

Responsibilities

• Support the Accounts Receivable Manager in debt collection.
• Monitor specific debtor accounts and collect nominated debts.
• Build relationships with customers for effective debt repayment.

Job description

The Senior Accounts Receivable Assistant is responsible for supporting the Accounts Receivable Manager to minimise bad debt through chasing NHS and associated debtors, ensuring prompt payment of invoices to achieve targets, in accordance with Company Credit Management Policies, practices and procedures.

The post holder will be responsible for monitoring of specific Debtor accounts and for the collection of nominated debts, ensuring that the recovery methods used are appropriate to the individual customer’s circumstance and are in accordance with the Trust’s Financial Standing Instructions and Standing orders and other relevant legislation. This will include ensuring that work is completed in line with local and national timescales and guidance.

• Issue reminder letters and statements to customers.
• Manage Customer accounts, working in a proactive manner to collect monies owed to the Trust effectively and efficiently using all forms of communication; e.g. telephone calls, letters and E-mail.
• Build professional working relationships with customers.
• Negotiate and discuss with patients and customers to ensure timely repayment of debt.
• Calculate and issue repayment arrangements to customers needing to pay by instalments.
• Monitor instalment repayments.
• Investigate discrepancies and queries relating to patient and customer accounts.
• Analyse data and information with a view to resolving complex discrepancies and disputes.
• Liaise with other Trust Departments and outside agencies to investigate and resolve queries and disputes relating to patients and customers’ accounts.

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

This advert closes on Monday 27 Oct 2025