Senior Account Operations Specialist

adidas Group; Stockport; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global sports brand in Stockport is seeking a Senior Account Operations Specialist. In this role, you will manage key wholesale partners while collaborating with multiple departments to ensure accurate order management. Strong leadership skills and attention to detail are essential as you drive efficiency and support the team in a flexible hybrid working environment. Competitive benefits include health insurance, a performance-related bonus, and generous holiday allowances.

Benefits

Leading pension scheme

Performance-related bonus

25 days holiday + bank holidays

Bupa health insurance

Generous employee discount

World-class gym facilities

Qualifications

• Strong attention to detail and the ability to problem solve and prioritise.
• Positive influence on the team with leadership skills.
• Intermediate in Excel and Microsoft Office.
• Demonstrated strong and varied communication styles; versatile and adaptable with an innovative mindset.
• Ability to identify and drive efficiencies; strong leadership skills.

Responsibilities

• Operational management of key wholesale partners.
• Collaborate with multiple departments and customers for accurate order book management.
• Proactively identify new ways of working and drive change.
• Manage customer service activities to fulfil requests and resolve queries.
• Ensure launch-sensitive products are delivered on time.

Skills

Attention to detail

Problem-solving

Leadership skills

Intermediate in Excel

Strong organizational skills

Tools

Microsoft Office

Job description

Overview

For over 75 years, our European heritage has been a fusion of culture and innovation, driving global sports trends. Our offices, from Herzogenaurach to London, Berlin, Amsterdam, Warsaw, Athens, Milan, Manchester, and Paris, are centers of creativity and collaboration. We aim to be Europe's best sports brand, seeking pioneers and visionaries to join our bold journey. At adidas, you're not just getting a job; you're invited to make a global impact, joining a team that values creativity, courage and innovation. You'll be joining our Stockport Head office, home to 18 showrooms, our Conference Centre, staff Wellness Hub, a state-of-the-art gym with Peloton bikes and extensive gym equipment, an indoor astroturf pitch, chat boxes & creative spaces. Our Stockport team consists of over 350 adidas employees across Brand, Sports Marketing, Marketing Activations, Visual Merchandising, Sales, Account Operations, Finance, HR & many more.

Responsibilities

• What You'll Do: Senior Account Operations Specialist at adidas, you'll work in a fast-paced environment responsible for the operational management of our key wholesale partners. You will work collaboratively with multiple departments and the customer to secure an accurate orderbook, track it, and deliver it. You will be expected to proactively identify new ways of working and drive change. You may deputise on behalf of the management team and be the senior point of contact for key stakeholders across the business.
• Support the wider team with account queries, assisting your manager to achieve an even distribution of workload.
• Actively challenge working methods and practices. Propose, implement and review practical solutions.
• Collaborate with wholesale accounts and internal partners to ensure excellent order book management from order reconciliation through to invoice.
• Produce, analyse and interpret data and reports in line with business requirements and external customer expectations.
• Manage day-to-day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions.
• Work with supply chain to ensure specific customer requirements are met.
• Play an integral role in ensuring launch-sensitive product is delivered on time, working cross-functionally to track product and ensure key deadlines are met.

Qualifications

• Strong attention to detail and the ability to problem solve and prioritise.
• Positive influence on the team with leadership skills.
• Intermediate in Excel and Microsoft Office.
• High attention to detail, the ability to multitask with strong organisational skills.
• Demonstrated strong and varied communication styles; versatile and adaptable with an innovative mindset.
• Ability to identify and drive efficiencies; strong leadership skills.

Working Model & Benefits

• We operate a flexible hybrid model with 3 fixed days in the office and the flexibility to choose where you work from home on the other 2 days.
• Flexible working policies to accommodate candidates around childcare, dependants, or other life commitments.
• Leading pension scheme, performance-related bonus, 25 days holiday + bank holidays, Bupa health insurance, Westfield cash plan, generous employee discount and world-class gym facilities on-site at Manchester HQ or gym contributions for London colleagues.

Equal Opportunity

• Adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.