Senior Account Manager - US

Silver Agency; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Silver Agency is seeking a Senior Account Manager to join their Client Services Team. The role involves building meaningful client relationships, managing projects, and driving account growth while promoting an ethos of sustainability and social responsibility within the company.

Benefits

Flexible hybrid working arrangements

Support for work-life balance

Charitable initiatives and wellness programs

Qualifications

• 4+ years of B2B agency experience, preferably in the technology sector.
• Strong multi-tasking skills with experience managing Account Managers.
• Proactive communicator, both written and verbal.

Responsibilities

• Forge valuable client relationships and manage projects from brief to delivery.
• Represent client interests in strategic discussions.
• Manage financial aspects like budgeting and forecasting.

Skills

B2B agency experience

Digital marketing

Client relationship management

Organizational skills

Communication

Job description

Social network you want to login/join with:

Remote – easy access to Austin, TX and/or Boston, MA, you will be asked to attend occasional meetings at an office location or client location.

About the role

Building a fair, equitable, and responsible business for people and planet is a core part of our ethos at Silver. Joining us, you will be part of a team that adopts and promotes environmentally and socially responsible practices.

Following significant growth and success, we’re seeking a Senior Account Manager to play a key role in our Client Services Team. As an experienced client service professional, you’ll lead a selection of our technology clients, ensuring high standards of service, ongoing value, and account growth. You will report to an Account Director and collaborate with colleagues across departments.

Key responsibilities

• Forge long-lasting, valuable relationships with clients across various brands.
• Develop a deep understanding of our clients’ businesses, including motives, industry trends, and success metrics.
• Manage projects seamlessly from brief to delivery.
• Represent the client’s interests in creative and strategic discussions.
• Manage financial aspects such as forecasting, budgeting, and resource allocation.
• Ensure high-quality delivery across Silver’s integrated services.
• Create detailed SOWs and realistic project plans.
• Develop creative briefs for various media formats.
• Communicate effectively internally and externally through multiple channels.
• Lead client meetings confidently, from agenda setting to follow-up.
• Draft proposals to secure new opportunities or expand existing work.
• Collaborate with other departments to achieve optimal client outcomes.
• Celebrate achievements and strive for excellence, including awards.

Requirements

• 4+ years of B2B agency experience, preferably in the technology sector.
• Business acumen with a growth mindset.
• Digital savvy with experience in integrated marketing.
• Passion for technology and innovation.
• Strong multi-tasking and organizational skills, with experience managing or supporting Account Managers and working with Project Managers.
• Proactive, intuitive, and a natural communicator, both written and verbal.

Life at Silver

Silver is a values-driven employer with a friendly, global team working with diverse clients. We offer a rewarding environment for growth and development.

• Participate in multi-market campaigns and collaborate globally.
• Opportunities to visit the UK for meetings and team events.
• Flexible hybrid working arrangements with an emphasis on human contact.
• Engage in our Silver Social Club activities, including charitable initiatives, wellness programs, celebrations, and social events.
• Support for work-life balance, including PTO, holidays, sabbaticals, healthcare stipends, parental leave, childcare, and 401K.

If you are proactive, passionate about agency work, and excel at client relations, Silver could be a great fit for you.

We foster an inclusive, community-oriented culture where everyone’s voice is valued. We are committed to fairness, transparency, and opportunities for all. We look forward to hearing from you!