Senior Account Manager - Melbourne

At OMG, we are proud to be Australia’s largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. With a team of 200+ certified Growth Gurus, we specialize in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences. Our commitment to research and development ensures we stay at the forefront of the industry, earning us recognition as Australia’s best-rated and most revered marketing agency.

We thrive on collaboration and a growth mindset, focusing not just on technology but on actionable results that drive success for our clients. We take pride in our ability to deliver exceptional outcomes, consistently reinforcing our reputation as Australia’s first-choice agency for digital marketing solutions.

We are looking for an experienced Senior Account Manager to join our account management team in Melbourne.

The Perks :

• Work flexibility & hybrid working
• Paid parental leave
• Birthday and volunteer leave
• Ongoing career development and training programs
• Salary packaging benefits
• Pet-friendly and vibrant office atmosphere
• Barista-style coffee and engaging social events
• Recognition through service awards

Responsibilities :

• Lead communication for clients and provide customer service within your assigned portfolio.
• Develop and grow relationships with all client stakeholders.
• Maintain client satisfaction via service levels and anticipate customer needs.
• On-board new clients, and present company documentation for client onboarding and reporting.
• Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
• Identify and pursue profitable growth opportunities in existing client portfolios.
• Collaborate with SEO & PPC teams to ensure cutting-edge SEO strategies & campaigns across search, PPC, and social channels.
• Coordinate with production and creative teams to deliver excellent client experiences and results.
• Stay updated with industry changes through ongoing training and education.
• Champion company Values, Purpose, and Vision internally and externally.

Requirements :

• Experience in Account Management, Client Services / Client Management in digital marketing.
• Agency experience preferred.
• Knowledge / Experience in SEO, PPC, Social Media Advertising, and Web Builds.
• Strong relationship-building skills.
• Ability to understand and overcome client challenges.
• Solutions and outcomes focused.
• Enthusiasm for working in a dynamic industry.
• Ability to manage multiple projects and collaborate with various teams.
• Positive attitude and proactive approach.

Benefits :

Our Commitment to You :

• We believe happy employees create a thriving culture. Our focus on development and well-being is paramount. Our diverse team ensures an inclusive workplace.
• Join us in shaping the future of marketing excellence. Elevate your career and make a real impact within our award-winning agency.
• OMG is an equal opportunity employer committed to diversity and inclusion.

At OMG, we combine the benefits of being Australia’s largest independent agency with a close-knit, family-like atmosphere. Despite our growth, we prioritize a culture where everyone feels valued and connected.

• Positive Atmosphere : Our vibrant office fosters energy and positivity, with regular team events and social gatherings.
• Supportive Environment : Our collaborative team dynamic encourages sharing insights and fostering creativity.
• Growth Mindset : We promote continuous learning and professional development for all team members.

Join us to experience a workplace that feels like family, where your contributions are celebrated, and every day offers opportunities to learn, grow, and succeed together.