Senior Account Manager - Medical

W2O Group; Manchester; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading global health innovation company is seeking a Senior Account Manager to enhance client relationships and oversee project delivery. The successful candidate will manage teams, handle financial responsibilities, and seek growth opportunities within accounts, contributing to the overall mission of making healthcare better. Join a passionate team dedicated to leveraging technology and data for improved health outcomes.

Benefits

25 days holiday

Private medical insurance

Dental insurance

Pension contributions

Health and wellness reimbursements

Happy hours

Free healthy snacks

Qualifications

• Skilled in developing documents and presentations.
• Experience coaching and mentoring junior team members.
• Strong work ethic with a track record of quality deliverables.

Responsibilities

• Manage client relationships and deliver multiple projects.
• Develop budgets and track resource use for client programmes.
• Coach junior team members and support their performance.

Skills

Business communication skills

Data communication

Problem-solving

Leadership

High energy

Job description

It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too.Weare looking to add to our alchemic mix of more than 2,000 talented professionals.At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?

Job Summary:

As a Senior Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium to large projects. As a client account lead or captain (depending on the size of the account), you will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead and/or sponsor.

Stepping up from the Account Manager role, you should have a clear understanding of the programme as a whole (not just the projects you are working on) across your accounts, increasing your involvement in the strategic planning and financial management of your accounts and focusing on developing your leadership style to actively manage up and down, based on project needs.

Responsibilities:

Client delivery

• Act as day-to-day client contact: provide regular status updates to your client (leading updates on more complex projects); anticipate client needs; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans

• Confidently formulate objectives and strategies for new client work with support from your account lead, ensuring that programme strategy is pulled through

• Lead large projects with less support from your account lead, being accountable for the whole project from start to finish

• Provide counsel to the client throughout the project with confidence to challenge the client when required; manage challenging conversations with the client, as required

• Provide support to your account lead in addressing programme and team challenges

• Formulate solutions to client challenges such as last-minute requests

• Have a clear understanding of the programme as a whole (not just the projects you are working on), including the client objectives, strategy and environment so that you are able to confidently lead internal meetings and client calls

• Ensure momentum is maintained across the programme and contact with client continues whenever the account lead is absent

Business development

• Identify areas for organic growth within existing accounts (evolving existing programmes and/or additional tactics) and confidently sell new ideas in to clients, with support from your account lead

• Play a management role in the new business process (assisting in the production of credentials and pitch presentations, coordinating and managing team members and external suppliers), having a significant share of voice/visibility with the internal cross-functional team

Team management

• Begin to develop your leadership style, instilling professional values and good working habits in your teams

• Look for opportunities to inspire, motivate, and empower your team on a daily basis, leading by example and setting the standard for junior accounts team members

• Provide coaching and mentoring to junior team members and manage their performance

• Support interviewing for new AAs – SAAs

• Line manage at least one accounts team member AAs – SAAs, providing day-to-day support and longer-term career development guidance

Financial management

• Develop more complicated budgets for integrated client programmes and track resource use against available budget throughout the month

• Coach others to develop accurate budgets for clients, reflecting back on previous projects and gathering cost quotes

• Support your account lead with the financial management of your accounts, proactively getting involved in invoicing, forecasting and resourcing and attend month-end finance meetings

• Complete your timesheets and expense claims accurately and on time and take an active role in reviewing timesheets across the majority of your projects

Agency environment

• Participate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly (e.g., compliance/socials/inspiration)

• Keep abreast of award-winning work and insights from other industries, sharing as appropriate

Required skills and experience:

• Excellent business communication skills, including informal/formal presentation and writing skills

• Skilled in data communication and able to develop final documents and presentations

• Able to develop solutions to client needs and problems, with a strong work ethic and a track record of high-quality deliverables on schedule and on budget

• Experience coaching and mentoring junior team members

• High energy, able to effectively operate in a fast-paced, growing and evolving environment

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locationsin cities in the US and Europe with many employees and clients that serve as hubs where and when they need us.For employeeswho are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partnersis a critical to delivering on our purpose of making healthcare what it should be.Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART)approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, and pension contributions. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at:http://www.realchemistry.com/ .

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.