Senior Account Manager - Healthcare / Pharma Communications - Global Agency

FleishmanHillard; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global agency seeking a Senior Account Manager in their healthcare division. The role involves managing client accounts, shaping impactful campaigns, and mentoring junior staff within a dynamic team environment. Ideal for individuals passionate about healthcare communications and looking to contribute creatively to client success.

Benefits

Flexible hybrid working

Comprehensive wellbeing package

Generous leave policies

Global mobility opportunities

Qualifications

• Experience in healthcare communications preferred.
• Strong understanding of media and stakeholder engagement.
• Proven ability to manage multiple projects and priorities.

Responsibilities

• Lead daily account management and ensure project delivery on time.
• Drive campaign strategy and execution across various media platforms.
• Mentor junior team members and foster a collaborative team culture.

Skills

Client management

Media relations

Campaign management

Project management

Writing and editing

Job description

Senior Account Manager - Healthcare / Pharma Communications - Global Agency

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Senior Account Manager - Healthcare / Pharma Communications - Global Agency

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Award-winning global agency | Purpose-led campaigns | Career-defining work

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions in the past two years at the Cannes International Festival of Creativity.

We’re looking for a collaborative Senior Account Manager to join our global healthcare practice. This role is ideal for someone passionate about science and storytelling, who thrives in a fast-paced, client-facing environment. You’ll support day-to-day account delivery, contribute to strategic planning, and champion the growth of junior team members across a portfolio of high-profile healthcare clients.

We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age.

The team

As part of the global FleishmanHillard and Omnicom healthcare network, our UK-based international team is the largest of 13 teams in Europe, offering deep, sector-specific expertise and award-winning creativity.

The team are a diverse bunch of collaborative individuals. Strategists, scientists, industry professionals, journalists, advocates and media professionals, all specialists within the healthcare sector. As creative as they are strategic, with a broad spectrum of talents, experiences and expertise which all come together to tackle complex issues and deliver outstanding results for our clients.

The work

We are experts at driving engagement by designing and bringing to life healthcare communications programs that are informed by insight and data-led strategy. We are inspired by developing communications that improve access and uptake of therapeutic and diagnostic innovations and approaches, linked directly to health outcomes.

As a team we’re involved in a range of projects such as internal communications, narrative and message development, brand communications and product launch communications, issues management, medical education, patient advocacy and engagement, market access communications, global and national media relations and health public affairs and policy communications.

Our client portfolio includes a range of therapy areas from CVRM (cardiology, renal, metabolic), rare disease, women’s health, oncology, mental health, AI powered health informatics and health tech amongst others.

Key Responsibilities Include

Client & account management

• Lead the day-to-day running of client accounts, ensuring flawless execution and delivery of projects on time and within budget.
• Build trusted relationships with clients, acting as a key contact and providing proactive, strategic counsel.
• Translate complex scientific information into compelling, audience-relevant content across multiple channels.
  
  

Campaign execution

• Drive the development and implementation of impactful campaigns that span media relations, KOL engagement, patient advocacy, social activations, digital content, and thought leadership.
• Coordinate with creative, digital, and strategy teams to deliver integrated communications solutions.
• Support issues preparedness and reputation management efforts as needed.
• Contribute to the management of client budgets, overseeing budget development, tracking, billing and communications.
• Stay abreast of regulatory environment and ensure compliance in all deliverables (e.g., EFPIA, ABPI, FDA, etc.).
  
  

Team development

• Champion and mentor junior team members, providing clear guidance, feedback, and support.
• Contribute to a positive team culture that encourages innovation, inclusion, collaboration, and high performance.
  
  

Business development

• Support new business pitches and organic growth by contributing ideas, insights, and content.
• Stay up to date on healthcare trends, media landscape, and regulatory developments relevant to client work.
  
  

Qualifications & Experience

• Experience supporting or interest in health tech clients an advantage, ideally within an agency setting.
• Strong understanding of pharmaceutical/biotech industry, regulatory environment, and key audiences
• Confident in handling media relations and stakeholder engagement
• Proven experience managing integrated campaigns, particularly across social and digital platforms.
• Excellent writing, editing, and presentation skills.
• Able to think innovatively around the use of AI in communications strategies
• Proactive and solution-oriented mindset
• Strong attention to detail and project management skills
• Comfortable managing multiple workstreams and competing priorities
• Collaborative and inclusive style
• Passion for science and healthcare innovation
  
  

A Few Things We Think You’ll Love

• A friendly and inclusive team with a global reach
• Opportunities to work across multi-market campaigns and collaborate across our Omnicom network
• A clear pathway for growth, development and leadership
• Global mobility and secondment opportunities
• Flexible hybrid working with a culture that truly values work-life balance
• Amazing Culture Club perks – from rooftop yoga to in-house massages
• Comprehensive wellbeing and benefits package (including BUPA, generous parental leave, gym membership, fertility & menopause support)
• Generous holidays, including birthday leave, Christmas closure and sabbatical options
  
  

Ready to shape the future of healthcare communications?

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Apologies in advance but due to the high volume of applications we receive we aren't always able to respond to every application individually.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Public Relations and Communications Services

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