Senior Account Manager - Global Market Research Agency

Resources Group; London; Remote; GBP 40,000 - 50,000; Full time

Job summary

A global market research agency is seeking a Senior Account Manager to join their growing UK team. In this pivotal role, you will ensure the growth and retention of high-profile clients through effective account management and collaboration across departments. The ideal candidate will have a strong background in strategic account management, exceptional communication skills, and the analytical ability to inform strategic decisions. This is a fully remote position based in the UK offering a competitive salary with bonuses and benefits.

Benefits

Good bonus/commission structure

Strong benefits

Remote working policies

Qualifications

• Strong track record in strategic account management or customer success.
• Successful in driving revenue growth and retaining key accounts.
• Ability to use data to inform strategy and decision-making.

Responsibilities

• Ensure growth, success and retention of high-profile clients.
• Collaborate across departments to maximize client satisfaction.
• Execute comprehensive account management strategy.

Skills

Strategic account management

Customer success

Strong communication skills

Analytical skills

Emotional intelligence

Job description

Overview

Senior Account Manager – Global Market research Agency

Fully Remote (UK based)

£40-50,000 + good bonus/ commission + benefits

About the role

Pivotal role in the growing UK team of a global market research agency. With mix of full-service custom research and panel offerings this successful research agency is fast-paced and entrepreneurial.

Responsibilities

• Key role in ensuring the growth, success and retention of high-profile clients, you will collaborate across departments to ensure clients achieve their goals and get maximum value from their custom market research service. Key will be the design and execution of strategies to maximise client satisfaction, improve revenue and retention and foster ever stronger relationships with key accounts.
• You will execute comprehensive account management strategy alongside developing a deep understanding of client needs to identify retention and growth opportunities.

Qualifications

• To succeed in this role you will ned a strong track record in strategic account management or customer success gained in market research, ideally custom research focused. You will have demonstrated success in diving revenue growth and retaining and building key accounts. Using your superior communication skills and emotional intelligence you will resolve issues, build trust and advocate for customer needs. Strong analytical skills and the ability to use data to inform strategy and decision making is also a must.

Benefits

In return you can expect a strong salary and bonus/ commission structure, remote working policies (UK based), good benefits and the chance to really shape your role and grow with the business.

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.