Senior Account Manager (B2B Marketplace), Amazon Business

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a customer-focused Strategic Account Manager to enhance the future of its 3rd party marketplace. In this dynamic role, you will manage strategic accounts, improve business processes, and build strong relationships with large e-commerce merchants. Your analytical mindset and project management skills will be essential in driving results and delivering impactful recommendations to senior decision-makers. Join a diverse and inclusive workplace that values innovation, and help shape the future of e-commerce while making a significant impact on business growth.

Qualifications

• Proven experience in account and project management with a focus on B2B sales.
• Strong analytical skills and ability to prioritize opportunities using data.

Responsibilities

• Manage strategic accounts and drive business growth through effective relationship building.
• Conduct business reviews and report on progress to senior management.

Skills

Account Management

Project Management

Analytical Skills

Persuasion Skills

Customer Focus

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

DESCRIPTION

Amazon is looking for a customer-obsessed Strategic Account Manager with a thorough understanding of the Amazon Marketplace to help shape the future of our 3rd party marketplace.

The ideal candidate will be highly organized and have a demonstrated track record of successful account and project management, juggling multiple projects with competing deadlines, and using data to identify and prioritize opportunities. He/she is an expert in Amazon Marketplace selling. He/she is analytical, enthusiastic, self-motivated, detail-oriented, customer-focused, and has strong persuasion skills with the ability to deliver recommendations with authority and influence senior decision makers.

Key Responsibilities

1. Manage a portfolio of existing strategic accounts against a set of output and input goals by driving the B2B flywheel levers.
2. Help improve business processes and make us more effective in supporting our selling partners.
3. Work on projects to improve the long-term business customer experience and grow the Amazon Business marketplace.
4. Be responsible for building strategic relationships with large e-commerce merchants at the most senior levels. Operationally support them in launching and growing on Amazon for our B2B customers.
5. Develop an account plan for building the business on the Amazon Marketplace. Coordinate functional teams to ensure highest integration standards. Manage complex contract negotiations. Successfully prioritize the needs of merchants in a manner that balances their needs and internal priorities.
6. Partner closely with internal and external cross-functional teams to guide the direction of our product offerings. Drive content for internal business communications highlighting various initiatives, successes, and improvement opportunities through the voice of your merchants.
7. Prepare and conduct business reviews with the senior management teams on progress, opportunities, and roadblocks to closing new merchants for the Amazon Marketplace.
8. Be accountable for driving, measuring, and reporting on key inputs and outputs in Salesforce and other reporting systems.
9. Conduct deep dive analysis on issues affecting the merchant categories and establish periodic reviews that address key business issues.

BASIC QUALIFICATIONS

1. Experience positioning and selling innovative solutions to new and existing customers and market segments.
2. Experience with Microsoft Office products and applications.
3. Experience with sales CRM tools such as Salesforce or similar software.
4. Bachelor's degree or equivalent.

PREFERRED QUALIFICATIONS

1. Knowledge of procurement and source to pay processes and solutions or equivalent experience.
2. Experience identifying trends and needs to improve an already closed large-scale technology deal.
3. Experience in B2B or enterprise sales with a focus on hunting new business.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.