Senior Account Manager - Amazon Vendor Services, EU Softlines

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is looking for a dynamic Account Manager to lead their EU Fashion team. In this pivotal role, you will manage key vendor relationships and drive growth through strategic account management. Collaborating with cross-functional teams, you will design and implement innovative solutions that enhance the vendor and customer experience. This position offers a unique opportunity to shape the future of fashion retail in a fast-paced environment, working with renowned brands and leveraging your expertise to deliver exceptional results. If you're passionate about fashion and e-commerce, this role is for you.

Qualifications

• 6+ years of experience in Retail or E-Commerce Account Management.
• Strong communication skills with senior stakeholders and cross-functional teams.
• Proven track record of managing projects and delivering results.

Responsibilities

• Manage strategic vendor relationships and deliver exceptional account management.
• Design and execute business strategies across multiple marketplaces.
• Lead key projects across the EU and Retail business.

Skills

Account Management

Communication Skills

Project Management

Analytical Skills

Problem Solving

Education

Bachelor’s/Master’s degree in Business Administration

MBA from a leading business school

Tools

Salesforce

Google Analytics

MS Office (Excel, PowerPoint, Outlook)

SQL

Job description

Job ID: 2908029 | Amazon EU SARL (UK Branch) - D67

This job can be based in any of the main EU corporate offices (London, Manchester, Munich, Berlin, Paris, Madrid, Milan, Luxembourg, Amsterdam).

We are seeking a dynamic and experienced professional to join our EU Fashion team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in Fashion, acting as a consultant and influential partner for senior stakeholders to drive long-term growth.

Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. You will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service.

Key Job Responsibilities

Core Service:

1. Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables.
2. Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
3. Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
4. Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions.
5. Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
6. Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
7. As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
8. Identify new growth opportunities and create customized solutions for scaling across the organization.
9. Partner with internal teams (e.g., Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.

Project Work:

• Lead key projects across EU and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results.

About the Team

We are a dynamic and forward-thinking team dedicated to transforming the online fashion shopping experience across Europe. Working with the most beloved fashion brands, we create exceptional shopping experiences that delight millions of customers every day. Our diverse team brings together passionate retail professionals who combine fashion expertise with digital innovation. We partner with iconic brands across the fashion spectrum, from everyday essentials to premium collections, while pioneering new ways for customers to discover and shop their favorite styles.

We are the team that builds strong, lasting relationships with the world's most respected fashion brands, bringing their selection to millions of Amazon customers. We foster a culture of collaboration, continuous learning, and bold thinking, where team members are empowered to innovate and grow. If you're excited about shaping the future of fashion retail and building strategic partnerships with major brands in a fast-paced, customer-obsessed environment, we'd love to hear from you.

BASIC QUALIFICATIONS

• Bachelor’s/Master’s degree preferably in Business Administration, Finance, Economics, Marketing or a similar program.
• Passionate about Account Management and with minimum 6 years experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics.
• Several years of professional experience in managing a business with P&L responsibilities.
• Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers.
• Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
• Solid social skills to build relationships both internally and externally.
• Previous experience in managing large-scale projects end-to-end with large teams involved.
• Excellent written and verbal communication (English, minimum C1 level).
• Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).

PREFERRED QUALIFICATIONS

• Knowledge of a 2nd language.
• Proven track record managing major fashion retail accounts or brands.
• Deep understanding of fashion retail cycles and seasons, including knowledge of trend forecasting and market analysis.
• Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems.
• Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions.
• A Master’s degree (preferably in business management)/ MBA from a leading business school is beneficial.
• An entrepreneurial way of thinking and a strong hands-on, results-driven mentality.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Posted: March 5, 2025 (Updated about 4 hours ago)