Senior Account Manager

Biffa; United Kingdom; Remote; GBP 50,000 - 75,000; Full time

Job summary

Biffa is seeking a Senior Account Manager to lead the UK-wide Amazon account, which is their largest contract. This remote role involves overseeing operational delivery, managing a team of 35 Contract Managers, and ensuring service excellence and growth across multiple Amazon sites. The ideal candidate will have a background in service delivery, strong financial acumen, and excellent stakeholder engagement skills.

Qualifications

• Background in service delivery and contract performance management.
• Proven ability to lead and coordinate teams across multiple sites.
• Knowledge of waste management or logistics.

Responsibilities

• Oversee service performance and compliance across Amazon sites.
• Deliver updates to key customer stakeholders.
• Manage mobilisation of new sites ensuring operational readiness.

Skills

Financial awareness

Stakeholder engagement

Service delivery management

Job description

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Remote Business Support Full-time Specialist Services

England,United Kingdom

Internal Vacancy: Senior Account Manager – Amazon account

Location:Remote

Reporting to:Head of Corporate Accounts (IRM)

A quick look at the role

An opportunity has arisen for a Senior Account Manager to lead the UK-wide Amazon account, Biffa’s largest contract within the IRM division. This role is responsible for overseeing operational delivery across a portfolio of Amazon sites, supporting a team of 35 Contract Managers to ensure service excellence and continued growth.

Your core responsibilities

• Oversee service performance and compliance across the Amazon estate
• Deliver regular updates and presentations to key customer stakeholders
• Engage with senior client stakeholders and fulfil the role of a credible “Critical Friend”
• Manage mobilisation of new sites, ensuring operational readiness
• Work closely with internal and external stakeholders to deliver account targets
• Ensure financial control and reporting, including budgeting and forecasting
• Identify improvement opportunities and lead implementation
• Support and coordinate a consistent approach across all Contract Managers

Requirements

• Background in service delivery and contract performance management
• Strong financial and commercial awareness, including P&L responsibility
• Proven ability to lead, support and coordinate teams across multiple sites
• Skilled in stakeholder engagement and confident presenting at senior level
• Knowledge of waste management, logistics, or similar industries
• Full UK driving licence with flexibility for national travel

Please note: This job advert is currently open to internal Biffa employees only.