Senior Account Manager

TN United Kingdom; Telford; On-site; GBP 40,000 - 70,000; Full time

Job description

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Reporting to the Head of Commercial, the Senior Account Manager will be responsible for strategically developing the relationship and managing profitability of CML Fulfilment and Logistics key accounts.

Working hours: Monday to Friday, 09.00-17.00

Some travel will be required to our CML site in Lutterworth and for customer meetings.

Key Duties of a Senior Account Manager:

• Manage the commercial relationship and development of specific key clients within the CML network to retain and grow our existing customer base. Draft and agree on Joint Business Plans with clients, drive activity, and monitor performance regularly.
• Develop communication channels with existing clients to ensure queries are addressed by the appropriate department promptly and accurately.
• Build and maintain strong internal relationships with all CML departments to efficiently handle customer queries and oversee the implementation of client account strategies.
• Support the Head of Commercial in contract negotiations and tenders, ensuring operational needs and costs are met while supporting client needs and expectations.
• Ensure delivery of financial KPIs related to volume, sales, and profit through joint business planning and collaborative forecasting with clients.
• Work with the Platform Manager to maintain the New Business Pipeline, outline new opportunities, and attract new business.
• Support and mentor the development of the CML Commercial team through collaboration, sharing best practices, and promoting a team ethos with demonstrated leadership qualities.
• Possess high levels of commercial awareness and an eagle eye to spot and maximize commercial opportunities, effectively 'locking the customer' into CML.

Qualifications

• Previous experience in a similar commercial role.
• Knowledge of the food industry is desirable.
• Highly organized, efficient, and able to work effectively under pressure.
• Able to work using your own initiative at a senior level and as part of a team.
• Professional, approachable, and helpful when communicating with clients and colleagues.
• A strong relationship builder who can represent CML effectively to all clients.
• Efficient time management skills to meet tight deadlines.
• Analytical and strategic thinking abilities.
• Excellent PowerPoint and Excel skills.
• Strong IT and numerical literacy.

Additional Information

We are committed to making CML a great place to work. We pride ourselves on being an inclusive and diverse organization, dedicated to employee development and recognizing success among hardworking performers.

Our dedicated learning and development programs are open to every employee, providing opportunities to shape your future within logistics and foster a thriving team culture.

Our people are our greatest asset, which is why we offer a wide range of benefits including:

• Annual Leave: Competitive holiday entitlement of 25 days plus bank holidays.
• Company Bonus: We reward success through our bonus scheme when we achieve our goals.
• Private Medical Cover: Access to clinically appropriate care via Bupa, offering choice, flexibility, and speed.
• Pension scheme: We contribute 5% of your salary, with an 8% contribution from the employer, to support your retirement.
• Life Assurance: Cover of four times your annual salary.
• Wellness: Access to our Employee Assistance Programme, offering confidential counseling and legal advice 24/7.
• Eye Care Vouchers: Savings on eye tests and discounts on prescription glasses.
• Reward & Recognition: Employee of the month and year awards, long service recognition, and other acknowledgments.
• Everyday discounts: Over 50 retailer discounts available through our benefit platform.