Senior Account Manager

TMW Unlimited group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading agency in London is seeking a Senior Account Manager to oversee key client accounts and deliver integrated campaigns. The role involves strategic planning, client management, and project execution in a dynamic environment. Ideal candidates will have strong communication skills and a passion for delivering exceptional service and results.

Benefits

25 days’ holiday + Bank Holidays

Christmas closure

Volunteer day and Birthday Day off

Contributory Pension Scheme

Life Assurance

Healthcare Cash Back Scheme

Interest-free travel season ticket loan

Cycle scheme

Qualifications

• Proven experience as an Account Manager or similar role.
• Familiarity with CRM software and project management tools.
• Demonstrated ability to manage multiple projects and responsibilities.

Responsibilities

• Lead integrated projects and maintain client relationships.
• Manage project plans, budgets, and deliverables.
• Ensure high standards of client service across multi-channel campaigns.

Skills

Communication

Project Management

Client Service

Analytical Skills

Education

Bachelor's Degree in Marketing, Business or related field

Job description

As a Senior Account Manager you will operate at the heart of our agency and will be key to the successful, profitable, and efficient delivery of the strategic and creative output for our clients. You will work to support the Account Director in the day-to-day running of the account and delivery for clients. You will also be responsible for owning and leading your own CRM and integrated projects within the account.

The candidate will be part of a Client Services team who all work together to ensure a joined-up approach and alignment across our remit to effectively service our clients. You’ll have plenty of opportunities to develop and hone your skills across the board, as well as showcase your talents and interests across the wider agency.

You will be responsible for delivering excellent Client Service and Account Management across a hugely important integrated account for the agency.

Since winning the account in January 2024, we’ve crafted campaigns spanning touchpoints from CRM, to web, to OOH and TV. Our integrated remit on the business includes everything from upfront strategic development and creative concepting, to production and delivery, through to in depth data analysis and CRM deployment.

Our clients are ambitious and focused on both creative excellence and effectiveness.

What you will need to succeed …

We’re looking for an enthusiastic, conscientious Senior Account Manager (or an experienced Account Manager, ready to step up to new responsibilities) with great people skills, who is keen to build a career in a friendly, fun and dynamic agency. Someone who is fundamentally passionate about client services and delivering a high standard of work, and itching with curiosity about how client businesses (and agencies) grow.

You need to have the right character, diligence and can-do approach to build strong relationships both internally and externally. With a high-level of organisational skills and a solution-orientated approach to delivery, you will need to be confident to independently lead multi-channel deliverables, with a particular focus on CRM.

You will be the source of truth for agency and clients when it comes to internal and external meeting preparation, note taking, actions to follow up and resource management, supporting the team to ensure we’re always looking ahead. With the support of your line manager you will be responsible for building project plans, booking creative resource and managing budgets.

You will be the go-to point across each project you manage, this will include: taking briefs from the client and managing their expectations; organising kick offs internally; writing the brief; briefing the Creative department; ensuring all departments are managed and kept in the loop; delivering the campaign on time and on budget and retaining the client’s innate trust in you.

You will also work closely with our client’s third parties to deliver campaigns where needed.

• An Eye for Detail - always ensuring an excellent standard of delivery from the agency.

• Experience of CRM and ideally digital, social and print channels. Experience with data analytics is useful but not essential.

• Strong Communication Skills - you’ll be a calm, clear and confident communicator - you’ll hold the specific delivery knowledge and will be the go-to person of your team to make things happen. You’ll also be an active listener and problem-solver with the ability to build trusted relationships with internal teams, clients, and partners.

• Process Focused – you have a high attention to detail and a strong process-driven approach to client services

• Aquick, self-motivated learner – you’re genuinely interested in getting under the skin of clients’ businesses, audiences and challenges and the different tools we as an agency can bring to bear on these.

• Highest level of organisational skills with the ability to prioritise (and clearly communicate around) multiple tasks from different stakeholders

• Project Scoping – a proven track record in scoping campaigns, ensuring creation of accurate resource plans, project schedules and price quotes, with clarity about what is and isn’t included in the scope

This is us…

The TMW story is born out of the many successes we’ve created for our clients over the past 30 years, and now encompasses offices in London and Bristol with clients all over the world.

We create ideas that move people.

We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM and award-winning creativity to make it all happen.

TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.

What we value…

Together, we put people first and believe our values make us who we are.

Give a Damn: We care about each other, our clients and our work. And this shines through everything we do.

Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.

Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.

Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.

What we give…

A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.

Here’s a snapshot of just some of the benefits you can enjoy as part of the team.

• 25 days’ holiday + Bank Holidays
• Christmas closure
• Volunteer day and Birthday Day off
• Contributory Pension Scheme
• Life Assurance
• Healthcare Cash Back Scheme
• Interest free travel season ticket loan, Cycle scheme

We have a calendar of social and charity events throughout the year, there’s always something going on.

Join us and join in. We make noise. We laugh. We share. We welcome new ideas and new people – including you.

Sound good? If you think you tick all the boxes, please send your CV and tell us why you should join the team.

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can.