Senior Account Manager

The Yard Creative; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading creative agency in London seeks a Senior Account Manager for maternity cover, ensuring high standards of service for diverse clients. In this role, you'll manage project delivery, client relationships, and contribute to business growth while collaborating with a creative team in a dynamic and supportive environment.

Benefits

Remote work options (up to 3 days weekly)

Exposure to global brands

Continuous learning opportunities

Qualifications

• Experience in project management and client relations.
• Ability to manage multiple projects and deadlines.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage project delivery and client communication.
• Oversee account management and ensure projects adhere to budgets and timelines.
• Lead and mentor the account management team.

Skills

Project management software

Organizational skills

Communication skills

Interpersonal skills

Problem-solving

Financial management

Stakeholder management

Job description

The Yard Creative is seeking an experienced Senior Account Manager to join our growing team for maternity cover, ensuring our clients receive the highest standard of service.

You will report to the MD and support the delivery of research, strategy, and design for clients in the UK and internationally. Responsibilities include managing project delivery, communicating with clients, gathering briefs, and ensuring projects are completed on time and within budget while encouraging further sales.

The role involves working with multiple projects across sectors such as lifestyle, consumer brands, FMCG, fin-tech, property, and retail. You will collaborate with a team of creatives and strategists and be responsible for resource and time planning.

As the first point of contact, you will manage all aspects of account and project management, assist clients, resolve issues, and strengthen client relationships.

Key Responsibilities:

• Line management and mentorship for the account management team
• Monitoring and supporting project progress to mitigate risks
• Producing forecasting reports for key accounts
• Onboarding new clients and developing relationships
• Seeking new opportunities and generating briefs
• Project and resource planning
• Managing full project lifecycle from kick-off to delivery
• Collaborating with business development for sales growth
• Communicating briefs to creative teams
• Ensuring projects adhere to scope, timelines, and budgets
• Managing communication channels and documentation
• Collaborating with multidisciplinary teams
• Escalating issues and making critical decisions
• Providing advice on agency specialties and client products

Key Skills:

• Experience with project management software (MS Projects, Excel, Streamtime)
• Excellent organizational, communication, and interpersonal skills
• Problem-solving attitude and positive outlook
• Financial management skills
• Ability to explain proposals and manage client needs
• Confidence in working with senior stakeholders
• Ability to manage multiple projects and deadlines

You’ll be:

• Spirited, adaptable, friendly, and customer-focused
• Enthusiastic about research, strategy, and design
• Passionate about studio life and agency culture
• Diplomatic, persuasive, and collaborative
• Ambitious and innovative

About TYC:

TYC is an award-winning strategic design studio based in London, partnering with clients to challenge their sectors. We value creativity, relationships, and a healthy work-life balance, offering hybrid working options.

What we’ll do for you:

We offer exposure to global brands, diverse projects, and continuous learning. Our team receives a laptop and up to 3 days remote work weekly, fostering a flexible and inclusive environment.

And lastly:

Join an agency committed to positive climate, demographic, and economic change, leading by example and inspiring our clients to have a purpose-driven approach.