Senior Account Manager

Jbidigital; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A digital agency in London is seeking a Senior Account Manager to manage and grow key client relationships. The role involves shaping multi-year digital strategies, driving revenue through upselling, and leading client interactions. Ideal candidates will have over 5 years' experience in account management within digital environments. The position offers competitive pay, private health insurance, and hybrid working options.

Benefits

Competitive salary

33 days' holidays

Private Health Insurance

Discounted gym memberships

Cycle-to-work scheme

Training budget

Charity volunteering days

Qualifications

• 5+ years in account management or client services, with 3 years at a senior level.
• Experience influencing C-suite and senior decision-makers.
• Hands-on leading successful bids.

Responsibilities

• Shape multi-year digital roadmaps with clients.
• Drive growth by identifying revenue opportunities.
• Monitor account performance and KPIs.

Skills

Client digital roadmap creation

Commercial savvy

Account management

UX understanding

Presentation skills

Leadership

Job description

As a Senior Account Manager, you will be responsible for managing and growing key client relationships. Your focus will be on shaping multi-year digital roadmaps, identifying new revenue opportunities, and ensuring the agency is a proactive partner in delivering long-term client success. Working closely with internal teams, you will translate business challenges into digital solutions that generate measurable impact while ensuring sustainable growth for both the client and the agency.

What You'll Be Doing

• Shaping Strategy: You'll work with clients to design and own multi-year digital roadmaps that deliver on their business goals.
• Driving Growth: You'll be a key driver of new business, identifying revenue opportunities across accounts through upsell, cross-sell, and innovation.
• Leading Relationships: You'll be the primary strategic contact for clients, ensuring we're delivering value and positioning our agency as a long-term partner.
• Monitoring Success: You'll own account performance, tracking key performance indicators (KPIs) and proactively addressing any risks to ensure continued growth.
• Tackling Tenders: You'll lead our responses to tenders and RFPs, crafting compelling proposals that showcase our strategic insight.
• Building Our Brand: You'll represent the agency at industry events, raising our profile and establishing us as thought leaders.

What We're Looking For

You must have:

• A proven track record of creating client digital roadmaps and shaping long-term strategies.
• You're commercially savvy, with a strong history of identifying and closing growth opportunities.
• 5+ years in account management or client services, with at least 3 years at a senior level in a digital agency or consultancy.
• A deep understanding of UX, digital transformation, and marketing. You can confidently discuss technology and its business impact with anyone.
• You have experience influencing C-suite and senior decision-makers.
• You've got hands-on experience leading and contributing to successful bids.
• Your presentation, storytelling, and negotiation skills are second to none.
• You're a natural leader who enjoys mentoring junior team members and fostering a client-first culture.

It would be a bonus if you have:

• Experience with the public sector or regulated industries like finance, healthcare, or government.
• A track record of securing new contracts and leading successful tenders.
• You've contributed to industry events, panels, or publications.
• You've managed multi-region or complex, high-value client accounts.

In Return, We Can Offer:

• A competitive salary and pension contributions.
• 33 days' holidays as standard (including bank holidays).
• Private Health Insurance - cover includes:
  • 24/7 GP appointments.
  • Fast Track Appointments to see a specialist quickly.
  • Axa Dentist and Optician cashback scheme.
  • Mental Health Assistance Programme.
• Discounted gym memberships.
• Cycle-to-work & technology purchase scheme.
• Budget for training to help you grow.
• Participation in charity volunteering days.

Position: Permanent

Hybrid working: (2-3 days every week in our office in Old Street, London)

Sponsorship:
We do not offer work sponsorship or visas