Senior Account Manager

Recruitment Avenue; London; On-site; GBP 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Account Manager to join their Field Sales team. This exciting role focuses on delivering exceptional customer service while managing and growing key client relationships. You will create cross-sell and up-sell opportunities across a suite of online and software solutions, all while building strong connections with influential decision-makers. The ideal candidate will thrive in a KPI-driven environment, showcasing excellent sales presentation and negotiation skills. If you are self-motivated and passionate about client success, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Proven success in managing client relationships in a KPI driven environment.
• Strong skills in negotiation and opportunity qualification.

Responsibilities

• Develop and execute territory plans focusing on growth and retention.
• Manage key relationships to cross-sell solutions and retain revenue.
• Accurate forecasting and maintaining records in Salesforce.

Skills

Account Management

Sales Presentation Skills

Negotiation Skills

Client Needs Analysis

Organizational Skills

Communication Skills

Self-Motivated

Education

Graduate level education

Tools

Salesforce

Job description

Position Title:Senior Account Manager

Position Type: Permanent

Salary: £30k Basic £55k OTE

Role Purpose/ Summary:

This is an exciting opportunity for a Senior Account Manager to join our clients Field Sales team. You will focus on delivering excellent customer service that demonstrates value to your customers and growth to their business. You will manage and grow key client relationships, create new cross-sell and up-sell opportunities across their suite of online and software solutions, as well as proactively build and nurture new and existing relationships with key influential/decision makers.

This is a key role within the Field Sales team, working with law firms and public sector organisations who have long-standing and significant relationships with our clients company.

Major Responsibilities / Accountabilities:

1. Develop, maintain and execute a territory plan focusing on growth and retention strategies.
2. Manage key relationships to cross-sell new solutions and retain existing revenue through regular contact and face-to-face meetings.
3. Over-achievement of all sales targets.
4. Accurate forecasting, as well as regularly maintaining accurate records in Salesforce.
5. Internal relationship building to drive customer satisfaction.
6. Present a professional image of our client at all times, whilst building high levels of customer satisfaction.
7. Uncover client needs and develop new opportunities within the assigned territory.
8. Strong metric & KPI driven sales responsibility.

Mandatory Skills and Experience:

1. Experience and success working in an Account Management role within a targeted and KPI driven sales environment.
2. Experience of successfully managing and building client relationships.
3. Strong sales presentation skills; both face-to-face and remotely.
4. Excellent negotiation, opportunity qualification & client needs analysis skills.
5. Experience of managing portfolios of clients and services.
6. Proven success in new business & retention, up selling and cross selling online and/or software products.
7. Highly organised.
8. Self-motivated & driven.
9. Excellent listening & communication skills.

Desirable Skills and Experience:

1. Knowledge & experience of the legal industry.
2. Experience of using Salesforce.

Education/Certifications Required:

1. Graduate level education is preferred.