Senior Account Manager

Senior Account Manager

Must have healthcare experience

Who We Are:

ConcentricLife, a part of Accenture Song, is a full-service health and wellness advertising agency spanning three distinct specialist practices that bring over 20 years of deep subject matter expertise: healthcare (ConcentricLife), rare disease (ScoutLife), and wellness (RitualLife). Our core mission is to create brands that live at the very center of the human health experience.

From ConcentricLife, we build brand experiences that change health trajectories and restore life. We study human behavior to put wellness brands at the center of daily Rituals. We find and connect the underserved to care with ScoutLife.

We are a community where great minds and talent gather to discover something unexpected, be encouraged to dream like visionaries, and to embrace the do with hustle and agility. We are spirited collaborators. We love to be challenged. We know smart always wins, and above all else. We never settle.

As a testament to our success, ConcentricLife has been named Agency of the Year 9 times, most recently in 2021, and awarded Best Places to Work by MM+M in 2019 and 2023.

Who We Are Looking For:

ConcentricLife is seeking an experienced Senior Account Manager with a passion for, and experience in, healthcare and Life Sciences to join our London-based global team. As a Senior Account Manager, you will play an integral role in leading, building and winning client relationships.

Reports to: The Senior Account Director

What You Will Do:

1. Serve as an internal advocate for the brands you work on, building and maintaining positive client relationships.
2. Maintain contact with clients to ensure a strong understanding of their needs and effectively communicate these needs to the internal team, earning their trust and respect, and becoming recognised as a valued contributor to their account.
3. Identify and triage business opportunities and significant changes in the client’s business structure or needs.
4. Demonstrate credibility through a thorough understanding of your client's therapy area, products, competitive landscape, and target audiences.
5. Understand and contribute to the strategic and creative vision for the brands you work on.
6. Manage client and agency expectations regarding project timelines, costs, and processes, educating clients on agency procedures.
7. Exercise caution and consider the implications of client requests before committing to actions, ensuring thoughtful decision-making.
8. Be proficient in the regulatory review process and client platforms, ensuring projects are developed and delivered in compliance with client processes.
9. Maintain meticulous attention to detail across all projects.

Collaboration & Communication:

1. Work closely with creative and project management partners to ensure smooth day-to-day workflow.
2. Support in the development and presentation of agency proposals, recommendations, POVs, and strategic initiatives, actively promoting agency offerings to clients.
3. Work with strategy partners to develop creative briefs and strategic plans.
4. Develop project briefs and lead cross-functional project briefings.
5. Work with project management partners to build SOWs.
6. Work with finance and project management partners to manage and maintain the financial health of your accounts.
7. Provide finance partners with timely rolling forecast projections and manage billing.
8. Leverage the trust and respect earned within the agency to handle urgent or unplanned work effectively.
9. Motivate the wider team, fostering a collaborative and energetic spirit within your accounts.
10. Maintain composure to avoid crises and keep the team calm.

What You Bring:

1. 3+ years of experience in an account/client services role within the life sciences communications/advertising industry.
2. A passion for continuous learning and the ability to thrive in dynamic environments.
3. An approachable, hardworking, open-minded, self-starter mindset.
4. A drive to elevate both thinking and the work.
5. A curious nature.
6. An ability to tell a simple story visually and verbally.
7. Experience in co-leading project teams to plan and deliver omni-channel campaigns.
8. Experience managing or mentoring others.
9. The desire to be great.
10. Experience with launch campaigns is also beneficial, but not essential.

What We Value:

· LIFE; Never Stop Learning, Seek to Invent, Lead Fearlessly, Act Like an Entrepreneur.

These are the tenets of our company. We value what makes each of us different and we believe in challenging each other to push boundaries through positive encouragement and motivation.

ConcentricLife is an equal opportunity employer and makes all employment decisions on the basis of merit without regard to race, religion, creed, national origin, alienage, citizenship status, military status, color, sex, marital status, partnership status, sexual orientation, gender identity or expression, age, disability, genetic information, or any other status protected by applicable law.