Senior Account Manager

London Business School; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

London Business School seeks a Senior Account Manager for a 15-month contract to oversee the delivery of bespoke learning programs. Key responsibilities include managing client relationships, leading project execution from start to finish, and ensuring successful outcomes. The role emphasizes collaboration across teams and a focus on client satisfaction.

Benefits

Generous annual leave of 27 days

14.5% employer pension contribution

Free onsite gym and swimming pool

Professional development opportunities

Enhanced cycle to work scheme

Wellbeing offering

Paid emergency leave up to 5 days

Qualifications

• Proven success managing high-value client accounts.
• Experience in leading cross-functional projects.
• Strong financial oversight capabilities.

Responsibilities

• Lead full lifecycle of client programmes, ensuring quality delivery.
• Maintain clear project governance and timelines.
• Manage project budgets for profitability.

Skills

Project Management

Client Relationship Management

Commercial Acumen

Communication

Problem Solving

Tools

Salesforce

Job description

The following content displays a map of the jobs location - London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

The Role

15 month Fixed Term Contract

London Business School is a leader in Executive Education, dedicated to delivering outstanding learning experiences that meet the evolving needs of our clients. We are seeking a dynamic Senior Account Manager to join our team and drive the seamless delivery of custom programmes.

As a pivotal commercial project leader, the Senior Account Manager is responsible for translating client needs into exceptional learning experiences. This role combines rigorous project management, strong client partnership, and resilient delivery execution. You will lead from contract to completion, ensuring all stakeholder expectations are met while maintaining initiative, adaptability, and a relentless commitment to client satisfaction.

Main Responsibilities

• Lead the full lifecycle of client programmes, from commercial handover through to post-programme review—delivering to time, budget, scope, and quality.
• Establish and maintain clear project governance, timelines, and resource planning, ensuring roles, deliverables, and milestones are well understood by all.
• Foster a collaborative, high-performance culture across project teams, including Programme Directors, Learning Designers, and commercial colleagues, among others.
• Build and manage project budgets with commercial insight, ensuring both profitability and quality are delivered.
• Serve as the day-to-day strategic partner and primary point of contact for clients, delivering high-quality service and building deep, trusted relationships.

Who we are looking for

• Proven success managing high-value client accounts in a complex, matrixed environment.
• Demonstrated experience in leading cross-functional projects with multiple stakeholders.
• Strong commercial acumen and financial oversight capabilities.
• Resilient, solutions-focused, and highly organised under pressure.
• A confident communicator and influencer, able to navigate senior stakeholders and shifting priorities.
• Experience in Executive Education or Learning & Development is advantageous.
• Familiarity with executive learning principles and salesforce is a plus.

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 daysper week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles