Senior Account Manager

London Business School; London; Hybrid; GBP 40,000 - 70,000; Full time

Job description

Please Note: The application deadline for this job has now passed.

The Role

15 month Fixed Term Contract

London Business School is a leader in Executive Education, dedicated to delivering outstanding learning experiences that meet the evolving needs of our clients. We are seeking a dynamic Senior Account Manager to join our team and drive the seamless delivery of custom programmes.

As a pivotal commercial project leader, the Senior Account Manager is responsible for translating client needs into exceptional learning experiences. This role combines rigorous project management, strong client partnership, and resilient delivery execution. You will lead from contract to completion, ensuring all stakeholder expectations are met while maintaining initiative, adaptability, and a relentless commitment to client satisfaction.

Main Responsibilities

• Lead the full lifecycle of client programmes, from commercial handover through to post-programme review—delivering to time, budget, scope, and quality.
• Establish and maintain clear project governance, timelines, and resource planning, ensuring roles, deliverables, and milestones are well understood by all.
• Foster a collaborative, high-performance culture across project teams, including Programme Directors, Learning Designers, and commercial colleagues, among others.
• Build and manage project budgets with commercial insight, ensuring both profitability and quality are delivered.
• Serve as the day-to-day strategic partner and primary point of contact for clients, delivering high-quality service and building deep, trusted relationships.

Who we are looking for

• Proven success managing high-value client accounts in a complex, matrixed environment.
• Demonstrated experience in leading cross-functional projects with multiple stakeholders.
• Strong commercial acumen and financial oversight capabilities.
• Resilient, solutions-focused, and highly organised under pressure.
• A confident communicator and influencer, able to navigate senior stakeholders and shifting priorities.
• Experience in Executive Education or Learning & Development is advantageous.
• Familiarity with executive learning principles and salesforce is a plus.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.

Our commitment to driving inclusion and belonging.

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.