Senior Account Manager

The Home Agency; Leeds; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Leadership exposure

Collaborative environment

Full agency exposure

Career development

Talent network

Job summary

IMA is seeking a proactive Senior Account Manager to join our client services team in Leeds. You will lead the day-to-day delivery of integrated campaigns spanning advertising, retail, digital and social channels, building trusted relationships with senior client contacts.

You’ll collaborate with Account Directors, Strategists, Creative teams and external partners to ensure briefs are delivered on time, on brief and with impact.

Qualifications

• Experience managing integrated creative, marketing or communications projects within an agency environment.
• Confident in building relationships, communicating clearly and managing expectations with clients and stakeholders.

Responsibilities

• Lead day-to-day delivery of integrated campaigns across advertising, retail, shopper marketing, packaging, digital and social channels.
• Coordinate with Account Directors, Strategists, Creative teams, Producers, media partners and suppliers to turn briefs into high-quality work.
• Shape briefs, provide strategic input and recommendations addressing client and business challenges.
• Collaborate across teams to ensure priorities, responsibilities and feedback are clear.
• Manage scopes, budgets, estimates, purchase orders and resources to meet the brief and quality standards.

Skills

Agency experience

Client management

Project delivery

Budget & timelines

Communication & leadership

Job description

IMA is a creative agency built to create connections people buy into - emotionally and literally. From advertising and media to packaging and retail activations, we deliver work that earns attention and gives people a reason to choose your brand in moments that matter.

We're looking for a proactive, commercially minded Senior Account Manager to join our client services team. You'll be an experienced agency professional who can build trusted client relationships, lead integrated projects and bring energy, structure and strategic thinking to a fast-paced creative environment. Clients you work with will include, but are not limited to, those from gambling and gaming industries.

The Role

As a Senior Account Manager, you'll lead the day-to-day delivery of integrated campaigns and projects across advertising, retail, shopper marketing, packaging, digital and social channels. Working closely with clients, Account Directors, Strategists, Creative teams, Producers, media partners and suppliers, you'll turn briefs into effective, high-quality work that meets client objectives, is delivered on time and achieves results.

What You’ll Be Doing

• Client Leadership: Build trusted relationships with senior client contacts and develop a strong understanding of their business, brand, audiences and objectives.

• Project Ownership: Lead projects from briefing and planning through creative development, production, approval and delivery, ensuring activity is well managed at every stage.

• Integrated Campaign Delivery: Coordinate work across advertising, retail, shopper marketing, packaging, digital and social channels to deliver a consistent brand experience.

• Strategic and Creative Input: Shape clear briefs and contribute to strategic thinking, creative development and recommendations that address client and business challenges.

• Team Collaboration: Work closely with creative, strategy, production, media and external partners, creating clarity around priorities, responsibilities, feedback and next steps.

• Commercial and Quality Management: Manage scopes, budgets, estimates, purchase orders and resources, while ensuring deliverables meet the brief, brand requirements and quality standards.

What We’re Looking For

• Agency Account Management Experience: Proven experience managing integrated creative, marketing or communications projects within an agency environment.

• Client and Stakeholder Management: Confident building relationships, communicating clearly, managing expectations and collaborating with clients and stakeholders at different levels.

• Project Organisation and Delivery: Highly organised and experienced in managing multiple briefs, deadlines, budgets, approvals, priorities and resources in a fast-paced environment.

• Commercial and Integrated Marketing Knowledge: Comfortable managing scopes, estimates, budgets and timings, with an understanding of how campaigns come together across advertising, retail, shopper marketing, packaging, digital and social channels.

• Communication, Leadership and Initiative: An excellent communicator who can write clear briefs, present confidently, give constructive feedback, take ownership, make informed decisions and support colleagues in delivering accurate, effective, high-quality work.

What You’ll Get From Us

• The opportunity to lead integrated campaigns and projects for leading brands across creative, retail, shopper marketing, digital and social channels.

• A collaborative, people-first environment where your ideas, initiative and contribution are valued.

• Exposure to the full agency process, from client briefing and strategic planning through to creative development, production and campaign delivery.

• Support and development to help you grow your career in account management, client services and integrated marketing.

• The chance to work with talented people across strategy, creative, production, media and client services.

Our Values at IMA

• Own it - take responsibility when it matters.

• Build Trust - nurture honest, open, lasting relationships with colleagues and clients.

• Stay Hungry - keep learning, improving and staying curious.

These principles shape how we work - with each other, with clients, and with the world.

We welcome applications from people of all backgrounds, perspectives and experiences. Please note that successful candidates must be comfortable working with clients from the gambling and gaming industries. If the Senior Account Manager role sounds like a fit, we'd love to hear from you.