Senior Account Manager

AKQA; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Map Project Office, part of the AKQA Group and WPP, is looking for a Senior Account/Project Manager to lead client relationships and drive project delivery. Reporting to the Business Director, you will oversee multiple projects from brief to completion, balancing client needs with scope, timelines and budgets.

Working with senior creative teams, you’ll spot opportunities for growth, manage forecasts and invoicing, and mentor junior colleagues while helping shape Map’s studio culture in a hybrid,

Qualifications

• Proven experience in an Account Manager or Senior Account Manager role within a creative/agency environment.
• Strong project management across multiple workstreams.
• Excellent client relationships and stakeholder management.
• Commercially minded with experience budgeting projects.

Responsibilities

• Manage multiple projects from brief to completion.
• Act as primary client contact for assigned accounts.
• Work with creative teams to develop responses to briefs.
• Create proposals and scopes of work with the team.
• Monitor revenue, pipeline, and project health.
• Lead new business conversations and RFP/RFQ responses.
• Own financial performance including forecasting and invoicing.
• Ensure staffing with Resource Manager.
• Maintain project administration quality.
• Mentor junior team members.
• Shape Map's studio culture.

Skills

Account management

Project management

Client relationship

Budget management

Stakeholder management

Communication skills

Job description

At Map Project Office (part of the AKQA Group and WPP), we design products that make life feel simpler, smarter, and more human. From everyday objects to next-gen tech, our work sits at the intersection of design and innovation. We turn bold ideas into things people love to use. But what really defines Map is our culture. We're a curious, collaborative team who believe the best ideas come from working openly together. Whether it's partnering with start-ups or world-leading brands, we thrive on solving tough challenges and pushing design in new directions.

We are looking for an experienced Senior Account/Project Manager to join our team. Reporting to the Business Director, you will play a key role in managing and growing client relationships across the studio, ensuring projects are delivered successfully while maintaining strong commercial performance. Working closely with senior creative counterparts, you will lead projects from brief through to completion, balancing client needs with project scope, timelines, and budgets. This is an exciting opportunity for a confident, proactive account leader who enjoys building trusted partnerships, spotting opportunities for growth, and helping teams do their best work.

Key Responsibilities

• Manage multiple projects from initial brief through to completion, ensuring delivery on time, within scope, and within budget.
• Act as the primary client contact for assigned accounts, building strong and lasting relationships.
• Work closely with creative teams to develop commercially viable responses to client briefs.
• Create clear, detailed proposals and scopes of work in collaboration with creative counterparts.
• Monitor project health, revenue, and pipeline, providing regular updates to the Growth Director.
• Identify opportunities to grow existing accounts and support new business activity.
• Lead new business conversations, presentations, and responses to RFPs and RFQs alongside senior creative team members.
• Take ownership of the financial performance of assigned accounts, including forecasting, budgeting, invoicing, and change control.
• Work with the Resource Manager to ensure projects are appropriately staffed while maintaining healthy margins.
• Ensure all project administration is completed to a high standard, including agendas, meeting notes, project plans, and purchase orders.
• Support and mentor junior team members, contributing to their development and growth.
• Play an active role in shaping and maintaining Map's studio culture

Essential Skills & Experience

• Proven experience in an Account Manager or Senior Account Manager role within a creative, design, branding, or agency environment.
• Strong project management skills with the ability to manage multiple workstreams simultaneously.
• Excellent client relationship and stakeholder management skills.
• Commercially minded with strong financial acumen and experience managing project budgets.
• Experience working closely with creative teams and navigating creative processes.
• Exceptional organisational skills and attention to detail.
• Positive, proactive, and solution-oriented approach.
• Comfortable working independently while collaborating effectively across teams.
• Confidence in challenging assumptions, solving problems, and taking ownership of outcomes.
• Strong communication and presentation skills.

If you're a commercially savvy relationship-builder who thrives in a creative environment and enjoys bringing people, ideas, and projects together, we'd love to hear from you.

NOTE: this is a role within Map Project office, an AKQA Group Company and part of WPP

We believe great work happens when we're together, fostering creativity, collaboration, and connection. We've adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.