Senior Account Manager

Evident; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Share options

Holidays

Flexible working

Learning & development budget

Pension

Private health insurance

Job summary

Evident is seeking a collaborative Senior Account Manager to manage a book of business with the world’s largest financial institutions. You’ll engage with C-suite and VP-level stakeholders, driving customer success and helping achieve revenue targets.

Working closely with Commercial, Product and Client Delivery teams, you’ll nurture relationships, monitor client deliverables, and identify expansion opportunities while maintaining accurate forecasts.

Qualifications

• Proven track record managing diverse client stakeholders.
• Experience achieving retention and revenue growth targets.
• Experience cross-functional collaboration across teams.
• Excellent interpersonal communication and customer service.
• Ability to translate strategy into repeatable playbooks.

Responsibilities

• Act as primary contact for select clients and maximise engagement.
• Monitor progress on client deliverables and ensure timely delivery.
• Develop understanding of Evident's solutions for client discussions.
• Escalate feedback and usage data to product teams.
• Collaborate on renewal strategies and identify expansion opportunities.
• Maintain an accurate rolling forecast.

Skills

Client relationship management

SaaS sales

Cross-functional collaboration

Forecasting & renewal strategy

Excellent communication

Tools

HubSpot CRM

Job description

Introduction

Evident is an intelligence platform that benchmarks and tracks AI adoption across the financial services sector. Our mission is to accelerate the adoption of AI across the sector by creating the most complete, unbiased and transparent public benchmarks of AI capability.

Since the launch of our flagship product in January 2023, the Evident AI Index has rapidly become the global standard benchmark for AI maturity in financial services.

If you are interested in advancing your career at a fast-growing, innovative and impact-driven company, you can read about Our Values and Our Commitment to Responsible AI . Our commitments to diversity and inclusion are set out at the end of this job description.

Why join us:

• We are index experts. Our Co-Founders Alexandra Mousavizadeh and Annabel Ayles have more than 30 years of experience building complex indices that drive positive change in the world
• We are building a cutting edge research team that uses the latest techniques in machine learning to build faster and better data collection and analysis tools
• We’ve been backed by some of the world’s leading tech investors, including the backers of Revolut and the tech commentator Scott Galloway
• We’re working with some of the world's largest banks, helping them shape their AI strategies impacting millions of customers

The Role

We are looking for a collaborative and energetic Senior Account Manager to manage a book of business comprising the world’s largest financial institutions. Dealing principally with C-suite and VP-level, you’ll maximise engagement whilst helping us achieve our ambitious revenue targets.

You’ll work very collaboratively and cross-functionally with our Commercial, Product and Client Delivery teams, cultivating strong relationships with our key contacts, monitoring the provision of key client deliverables and ensuring a great end-to-end customer experience.

Key Responsibilities

• Acting as primary point of contact for a selection of clients - addressing day-to-day queries, cultivating strong relationships and maximising overall customer engagement.
• Monitoring progress on client deliverables and ensuring these are provided in a timely manner.
• Developing a robust understanding of our solutions to facilitate effective discussions with clients.
• Ensuring client feedback and usage data is passed to our Product team to inform product development.
• Managing access to Evident’s in-house subject matter experts and analysts to resolve complex queries.
• Collaborating with our Commercial and Client Services teams on renewal strategy, leveraging customer analytics and metrics.
• Identifying expansion opportunities to generate additional revenue, working cross-functionally to maximise outcomes.
• Maintaining and reporting an accurate rolling forecast.

Core Skills

• Proven track record managing a wide range of client stakeholders - i.e. Customer Success or Account Management at a SaaS / information services company, or client-facing consultancy role.
• Demonstrated ability to meet or exceed a sales target for retention and/or growth.
• Experience working cross-functionally with stakeholders across different teams.
• Excellent interpersonal communication skills, with a commitment to delivering exceptional customer service.
• Structured, process-driven mindset that can turn successful strategies into repeatable playbooks.

Nice to have

• Experience selling to financial services clients.
• Experience using a sales CRM (e.g. Hubspot).
• Experience working within a start-up / scale-up.

Benefits

• Share options: we offer all employees share options over a 4 year vesting period
• Holidays: 28 days of holiday + public bank holidays
• Flexible working: 3-4 days per week in our Central London office, 1-2 days remote
• Learning & development budget: £1000/year
• Pension
• Private health insurance

Our commitments to diversity and inclusion

• Evident is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating all forms of discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
• During our recruitment process, you will not be discriminated against for any of the following reasons: race (including colour, nationality, ethnic and national origin), age, disability, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, religion or belief, sex or sexual orientation. If you need us to make certain changes (known as reasonable adjustments) to make sure you are not disadvantaged during the recruitment process, you should contact us as soon as possible.
• We strive to create a working environment free of bullying, harassment, victimisation and discrimination, promote dignity and respect for all, and value and recognise individual differences and the contributions of all staff.