Senior Account Manager

Sitero LLC; Greater London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An emerging leader in clinical services seeks a Senior Account Manager to drive growth and success in commercial eClinical and Clinical services. This role is pivotal in building long-term client relationships, executing strategic marketing plans, and leading account teams. The ideal candidate will thrive in a collaborative environment, focusing on customer satisfaction and financial management. With a commitment to innovation and ethics, this position offers a unique opportunity to impact the life sciences industry significantly. Join a forward-thinking company that values your contributions and offers a competitive compensation package.

Benefits

Competitive salary

Variable pay

Paid time off

Healthcare benefits

Retirement benefits

Qualifications

• 5+ years in CRO, Life Sciences tech, or Pharma/Biotech.
• Experience in Business Development or Account Management.

Responsibilities

• Generate and qualify new leads within a defined territory.
• Build trusted relationships and recommend suitable solutions.
• Drive customer expansion through upselling and cross-selling.

Skills

Business Development

Account Management

Sales Strategy

Customer Relationship Management

Communication Skills

Presentation Skills

Interpersonal Skills

Salesforce

Education

4-year degree from an accredited college

5 years minimum working experience in life sciences

Tools

Salesforce

Job description

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation.

Job Title: Senior Account Manager

Location: United Kingdom

Function: Commercial

The Senior Account Manager position is a strategic leader responsible for the overall health, growth, and success of Sitero’s commercial eClinical and Clinical services. This role involves building and nurturing long term client relationships, executing strategic marketing plans, leading and mentoring account teams, and driving revenue growth through net-new logo generation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work within a defined territory to generate and qualify new leads and opportunities.
• Research and develop a plan for breaking into your assigned territory.
• Partner closely with marketing on GTM strategy.
• Build trusted relationships with prospective customers, understand their needs and recommend the right Sitero solutions/products.
• Meet and surpass your sales goals.
• Attend conferences and represent Sitero's Clinical and eClinical products.
• Customer Expansion: Drive efforts for customer expansion by identifying opportunities for upselling and cross-selling. Identify growth possibilities within existing accounts and formulate strategies to enhance customer lifetime value. Support management of RFIs/RFPs, vendor qualifications and audits for existing accounts. Manage all procurement activities: PO’s, change orders, amendments, MSA renewals etc.
• Customer Onboarding: Oversee the onboarding process for customer base, ensuring a smooth and efficient implementation of Sitero working closely with the implementation and delivery teams to maximize Sitero's impact and delivering undisputable operational impact.
• Cross-functional Collaboration: Collaborate closely with other departments, such as sales, marketing, product management, delivery, and support, to ensure a seamless customer experience. Share customer insights, feedback, and success stories to contribute to product development, marketing initiatives, and overall company strategy.
• Issue Escalation & Management: Ensure appropriate internal stakeholders are engaged in issue resolution. Serve as point of contact with customer on escalated issues.
• CSAT and Customer Feedback: Gather formal customer feedback and Customer Satisfaction (CSAT) scores. Escalate identified issues and facilitate issue resolution to ensure CSAT objectives are achieved.
• Financial Management: Accountable for client finances including PO’s. Identifies and pursues opportunities for organic growth within the customer portfolio. Supports service delivery with client budgets and invoices particularly as it relates to issue resolution including invoicing issues and contract overages.
• Contract and Forecast Management: Accurately forecast bookings and revenue to ensure performance against financial targets within the CRM tool.

EDUCATION AND EXPERIENCE:

• Minimum of 5 years working for a Contract Research Organization (CRO), Life Sciences technology company or Pharmaceutical / Biotech organization is required.
• Previous experience in outside Business Development, Account Management or related sales / commercial role is required.
• 4-year degree from an accredited college is preferred, or 5 years minimum working experience within the life sciences industry.
• Strong interpersonal, communication, and presentation skills.
• Self-starting takes initiative.
• Highly organized, collaborator attitude and personality.
• Strong knowledge and experience of sales databases such as Salesforce, pipelining, and cold calling to create new business.
• Must be willing to travel up to 50% of the time. May involve significant driving/flying to manage the territory.

COMPENSATION & BENEFITS:

Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits.

EMPLOYMENT TYPE:

Full Time, Permanent

COMMITMENTS:

Standard Hours 40 hours per week, one hour lunch, Monday – Friday. Additional hours as needed.

Willing to work in shifts as and when needed.

DISCLAIMER:

Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.