Senior Account Manager

Remarkable

England

On-site

GBP 50,000 - 70,000

Full time

14 days+

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Job summary

A digital experience agency in the UK is seeking a Mid-Senior level Senior Account Manager to manage client relationships and lead digital marketing strategies. The successful candidate will possess strong communication skills and a background in project proposal development. This full-time role focuses on driving client revenue through effective relationship management and strategic oversight of digital projects.

Qualifications

Experience in developing and preparing project proposals.
Understanding of website UX and analytics.
Ability to work to targets and deadlines.

Responsibilities

Manage client relationships and develop strategies.
Drive client revenue by identifying new opportunities.
Lead team to deliver projects on time and to budget.

Skills

Strong communication skills

Relationship building

Attention to detail

Leadership ability

Education

Formal Marketing qualification (CIM or IDM)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Web Content Management Systems

CRM software

Job description

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Base pay range

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About Remarkable

We are Remarkable – a digital experience agency built to power transformative customer journeys. We partner with ambitious, forward‑thinking brands to create high‑performing platforms, products, and content strategies through platforms like Sitecore, Optimizely, and Microsoft Dynamics. With deep expertise across cloud, content, commerce, and CRM, we help brands across sectors – especially B2B – connect with their audiences, accelerate performance, and scale with confidence. We’re collaborative, curious, and outcome‑focused. We thrive on solving complex challenges and delivering work that makes a difference. If you're passionate about elevating content from a tactical asset to a strategic advantage, this is the place for you.

Purpose of Role

To own, manage and develop client relationships for the mutual benefit of the Company and its clients
To proactively add value to a predefined client base to ensure that the Company’s clients achieve their business aims and objectives
To have a thorough understanding of our client’s businesses, and the sectors within which they operate and are always looking for ways to move the Company from ‘supplier’ to valued and trusted ‘partner’
To be the leader and main revenue generator for a Squad who manages, plans, develops and executes high performing digital strategies for a predefined client base
To ensure that customer service and customer satisfaction are always top priorities
To proactively look for new business opportunities in order to add revenue to your Squad and meet client revenue targets

Key Responsibilities and Accountabilities

Owning a predefined client base and being responsible for that client base’s individual and collective spend with the Company and the profitability of that spend through the operation of a client Profit and Loss account
Developing and sustaining a deep holistic understanding of the client’s business, using this understanding to drive the client’s marketing and digital transformation strategy
To help clients define and plan budgets across all digital channels (Websites, SEO and Paid Search, Display Advertising, Social Media, etc.) to deliver optimal ROI
Informing and converting client briefs into profitable projects for the Company. Then ensuring all client briefs are understood and handed over to your Squad Project Manager accurately and in a timely fashion. Ultimately being accountable for the final delivered product to the client’s satisfaction
Engaging with key members of the Squad and other supporting colleagues in order to deliver competitive, compelling and accurate project proposals to meet the brief, time and costs allocated
Constantly looking for cross‑sell and upsell opportunities from the full range of services provided by the Company as well as looking at introducing emerging channels and technologies through thought leadership
Consistently ensuring the customer service levels are high and that the Company is a valued partner to its clients
To provide a weekly report for the VP of Client Services which clearly highlights current revenue, pipeline revenue, communications stats and client P&L
To develop the agency’s client base through the introduction of new clients and new revenues
Agree studio ‘time based’ quotes for client projects and prepare them for presentation to the client
Lead or support client presentations and support new client tenders for work when required
Work with your Squad and its Project Manager to ensure client projects progress through the studio profitably and to the time schedules agreed and to a high standard
To work at client’s premises as appropriate with some out‑of‑hours travel where necessary
To raise all customer invoices using Xero for approval by the accounts department

Person Profile:

Personal Attributes

Exceptional strong communication skills both written and verbal, able to present confidently to large and small audiences. Utilising technology to professionally present to your clients and potential new clients.
Good relationship building skills – able to build and maintain credibility, work with integrity and professionalism.
You will be tactful and diplomatic, able to listen and interpret client’s ideas into commercially viable briefs and project plans.
You will understand the value of extremely high standards of customer service and able to build solid and enduring relationships.
The ability to work to targets and deadlines and to be able to deliver measurable results.
You will have a good attention to detail and be able to prioritise and be effective when working to tight deadlines and within budgets.
You will have the leadership ability to lead and motivate creative and technical teams and be able to communicate confidently with your Squad, ensuring briefs and plans are clearly understood.
To be highly insightful and effective in proposing digital strategies – understand website UX and be able to interpret analytics reports. To have good literacy and fluency of the English language for preparing documents and be able to convey complex concepts and messages.
Be aware of the practical application of technology and return on investment (ROI)
You will be self‑motivated and able to work independently.

Specific Job Skills / Experience

Ability to develop and prepare project proposals and recurring‑revenue contracts
An understanding of current technology and methodology used to build responsive web sites
An understanding of the design and build process for large scale website projects
An understanding of Ecommerce principles and strategies
An understanding of multi‑channel marketing strategy and implementation
An understanding of SEO principals and the successful application of them in the design and build of websites
To be able to work with Digital Marketing and Strategy colleagues to develop cohesive digital strategies and performance reports for clients

Technical Skills