Senior Account Manager

JR United Kingdom; Dunfermline; On-site; GBP 34,000 - 40,000; Full time

Job summary

A growing marketing and design agency in Edinburgh seeks a Senior Account Manager to oversee client accounts and ensure effective campaign delivery. This role requires strong account management skills, marketing experience, and the ability to lead a team while exceeding client expectations. Ideal candidates should be proactive, detail-oriented, and adept at building relationships.

Qualifications

• Minimum 3 years experience in Account Management within an agency environment.
• Experience in direct marketing and campaign management.
• Strong communicator and capable of building professional relationships.

Responsibilities

• Manage multiple client accounts and direct marketing campaigns.
• Ensure high standards in client communications and project outcomes.
• Support new business opportunities through presentations and quotes.

Skills

Account Management

Client Communication

Team Coordination

Project Management

Negotiation

Education

Degree in Marketing/Business/Similar

Job description

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Gilchrist Recruitment is a recruitment partner who is currently working with a brilliant, growing Edinburgh based marketing / design / direct mail agency. Based in the Edinburgh office 3 days/week, you will currently live within the vicinity and have full UK work visa without restriction.

This is a new role within a well established design / direct marketing agency based Edinburgh city centre. This may be an excellent opportunity for an existing Account Manager to take a step up, or an existing Senior Account Manager who is looking for a new challenge.

Please note that you will have to travel around once per month and it be be necessary to stay overnight (within the UK).

As a Senior Account Manager, your main aim is to ensure high level, proactive and efficient account management services are provided to clients. The post holder will oversee work within the team ensuring high standards are achieved and maintained. The Senior Account Manager will act as a main point of contact within the business ensuring client objectives are met and exceeded through end-to-end project management for direct marketing services. This key role will effectively make decisions with bigger picture in mind and also contribute to achieving the company’s overall business objectives. You will manage some junior personnel.

Key Responsibilities:

• Responsible for the day-to-day management of multiple client accounts and direct marketing campaigns, acting as the face of the agency when engaging with clients.

• Managing and coordinating the delivery of client direct mail / marketing activity in line with agreed timescales and budgets.

• Efficiently manage client campaigns from brief to delivery, for example, interpretating client briefs, negotiating supplier quotes and ensuring profitability of each project within business KPIs and targets and upselling additional services where appropriate.

• Regular engagement with external suppliers, providing relevant briefing with regards to the end-to-end campaign management cycle.

• Responsible for the preparation and presentation of client industry insights.

• Supporting new business opportunities through quote generation and presentations to the client.

• Implement reports and other analysis where necessary to recommend and develop appropriate marketing strategies and improvements/cost savings.

• Propose alternative design and production routes to clients by proactively feeding back suggestions ensuring longevity and is aligned to the client’s strategy and expectations.

• Developing and maintaining long term relationships with clients and suppliers adapting your style and delivery of communication where appropriate.

• Using knowledge and expertise to proactively anticipate and mitigate any potential issues arising within a project.

• Communicate and collaborate with the team and suppliers to efficiently exceed the client’s needs.

• Line management and development of direct reports

• Ensuring compliance with the agency’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

• Engaging with the company’s appraisal process, and demonstrate commitment to our values, behaviours and your continuous personal development.

• Performing other reasonable duties and/or projects as directed by your line manager.

To be considered for this amazing opportunity, you will possess:

A degree in marketing / business / similar

A minimum of 3 years experience of Account Management within an agency enviornment

Experience of design for print / direct mail / direct marketing

Print production experience / knowledge would be a plus

Knowledge in delivery of campaign from brief, negotiations and final delivery

Strong communicator in all formats and competent in building professional relationships at all levels

Ability to work under pressure and prioritise workload effectively

Competent in the interpretation of client briefs and solutions for them

Ability to be proactive and work well in a team environment

Have an eye for detail and a high level of accuracy in all aspects of work

Proven track record in providing first-class customer care and service delivery within a similar role

Self-motivated, with a confident approach to projects, comfortable asking questions in order to develop solutions and meet requirements

Ability to manage, prioritise and delegate workload effectively

Experience within direct marketing, campaign management and project management

Experience of working with and understanding client and production briefs

Experience in planning, managing and embedding campaigns

Proven track record in providing first-class customer care and service delivery within a similar role, ensuring budget and timescales are met

Experience in managing people / mentorship of junior members of staff

Salary to £40,000 + benefits

FURTHER IMPORTANT INFORMATION:

Gilchrist Recruitment Partnership are a specialist recruitment agency and recruiting partner within the Marketing, Digital communications/PR, Creative & Design and Advertising industry for Scotland, both agency and client side.

When submitting your application, please outline your current salary, salary expectations and notice period. It is also essential that you are already legally permitted to work in the UK with the associated paperwork if you are not a UK citizen.

If you are not currently living in Scotland, please explain/outline your plans and timelines for relocation to Scotland. We are a Scottish based recruiter who generally do not represent “remote” opportunities - thus you will be either living in Scotland or have solid plans to relocate.

We cannot guarantee a response to each individual application, made necessary by the level of response we receive. We will contact only those candidates we wish to shortlist. Apologies in advance for any inconvenience this may cause.

We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race.

Unless clearly stated otherwise, the advertised position is a permanent contract.