Senior Account Manager

Harrison Scott Associates; City Of London, Greater London; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading printing company seeks a Senior Account Manager in East London to deliver exceptional service to a portfolio of clients. The role requires a deep understanding of client needs, supporting project timelines and budgets, all while ensuring high service standards in line with agreed SLAs.

Qualifications

• Strong understanding of the print industry.
• Confident communicator with listening skills.

Responsibilities

• Manage customer accounts to ensure SLAs are met.
• Provide support and guidance for projects from concept to delivery.
• Escalate issues within the account team when necessary.

Skills

Customer Service

Communication Skills

Commercial Acumen

Project Management

Job description

Social network you want to login/join with:

Job Title: Senior Account Manager – Print

Salary: £Highly Competitive Salary

Location: East London

Reference: J79283

Contact:

Telephone: [phone]

Categories: , , , ,

A printing company that strives to be the best in everything it does is seeking an integral and pro-active senior member of the account management department to provide first class customer service to a designated portfolio of customer accounts.

This company is passionate about listening to every clients’ story, challenges and vision to come up with tailor-made ideas and propitious recommendations.
The successful candidate will ensure contracts perform within the agreed SLAs; provide support and guidance to customers to ensure that projects run smoothly from development of initial concept; map timelines and manage budgets, through to delivery of the end product.

Your strong understanding of the print coupledwith a demonstrable commercial acumen will allow you to make informed decisions based on cost and quality of product/service required.

As the first point of contact for escalation of any issues within your account team, exceptional listening and communication skills are fundamental. Being a confident communicator will be key to proactively working to develop and grow your own customer account through obtaining a thorough understanding of your customers’ needs and ensuring they are met, including those detailed within the SLAs.

Share this job: