Senior Account Manager

Lumanity; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Account Manager to join their Client Services team in Edinburgh. This role involves managing projects in both Experiential and Digital Marketing, focusing on luxury brands. You will be the main point of contact for clients, ensuring exceptional service and fostering strong relationships. The ideal candidate thrives in a fast-paced environment, is solutions-driven, and enjoys collaborating with creative teams. Join a vibrant agency culture that values innovation and teamwork, where your contributions will make a significant impact on exciting projects.

Benefits

Kostenlose wöchentliche Yoga-Stunden

Vitality Private Health Insurance

Mentoring-Programme

Jährlicher Bonus

Fahrrad-Leasingprogramm

Elektrofahrzeug-Leasingprogramm

Erweiterte Elternzeit

Jährlicher Urlaub + Geburtstag frei

Büro am Leith-Ufer

Firmeneigene Boot für Meetings

Qualifications

• Erfahrung im Projektmanagement und Kundenservice ist entscheidend.
• Starke Kommunikationsfähigkeiten und kreatives Schreiben sind erforderlich.

Responsibilities

• Hauptansprechpartner für Projekte sein und starke Kundenbeziehungen aufbauen.
• Statusbesprechungen leiten und Teamunterstützung bieten.

Skills

Projektmanagement

Kundenservice

Kreatives Schreiben

Kommunikationsfähigkeiten

Budgetmanagement

Education

Mindestens 2 Jahre Erfahrung in der Agentur oder auf der Kundenseite

Job description

Overview / About us

We’re The Leith Agency - Scotland’s leading creative agency. We’re a bunch of creative, digitally-minded, content-loving people. We have offices in Edinburgh and Manchester. Established in 1984 on the docks of Edinburgh, Leith has come a long way from its ad agency roots. Ranked the most successful regional creative agency in the UK last year and the 22nd biggest overall, the business now delivers its trademark bold ideas through digital, experiences, social and health, alongside advertising and design working with a bunch of incredible clients, including The Macallan, Nando’s, The Scottish Government, The Famous Grouse to name but a few.

Leith is part of Lumanity, a global 1200 strong consultancy group that delivers its services from an office network in the UK, Europe, USA, and Asia, with hub offices in New York, Boston, Philadelphia, London, Edinburgh, and Utrecht.

Responsibilities / Position overview

We’re looking for an Account Manager who is ideally based in or within commuting distance of Edinburgh who will work within the Client Services team to deliver projects spanning both Experiential and Digital Marketing. A big part of this role will be to work specifically with our Experiential Team so this is not your typical account manager role and includes creative marketing, production management and experiential coordination. Experience working on luxury brands, ideally in high-end activation capacity would be great.

As an Account Manager within Leith’s Client Services team, you’ll be confident in managing all aspects of a project life cycle, with at least 2 years of experience under your belt either agency or client side. Experience of working within a creative agency environment would be beneficial but is not compulsory.

You’ll thrive on working with talented people to deliver great results for our clients, bringing teams on the journey with you - and be adept at staying on top of the detail and project commercials. We are looking for someone with a proven track record of exceptional client service. Someone who is willing to go the extra mile to exceed client expectations, solutions driven and thrives in a fast-paced environment.

Key responsibilities include:

• Act as the main point of contact for your projects and build trust, confidence and develop strong relationships with your clients.
• Facilitate status meetings with the team and support their needs and help remove any blockers to getting work through the agency.
• Keep clients and the internal team fully informed of the progress of all work and any changes that may occur to the scope of work.
• Working closely with creatives and designers as well as external suppliers to produce innovative builds and displays for retail, experiences and bar environments.
• Supporting in the creation and delivery of global creative toolkits for clients' new campaign and product launches.
• Supporting the Experiential Account Director to produce, deliver and manage events and experiences.

Qualifications

• Ability to manage multiple projects at one time.
• Able to bring your projects in on time and within budget.
• Outstanding client service skills, always willing to go the extra mile to ensure client satisfaction.
• Strong creative writing abilities and able to communicate with stakeholders at all levels effectively and confidently.
• Excellent verbal and written communication skills and number crunching.
• The ability to work in an open, collaborative and respectful manner with colleagues and clients.
• The ability to develop good relationships across the agency and our wider group of companies.
• Happy to get "stuck in" to events at every level. The role sometimes requires weekend/evening and unsociable hours.
• Be willing to travel within Scotland, UK and internationally. This role includes regular overnight stays.

Benefits

• You’ll get to work at an award-winning agency with smart people who have a huge variety of skills.
• Part of an inclusive and collaborative and super social culture.
• A nice office right on The Shore of Leith.
• A cycle to work scheme to save you cash for saving the planet.
• Electric vehicle scheme, saving 30% - 40% on leasing an EV.
• Quarterly, company-wide events featuring all kinds of bold thinkers.
• Free weekly yoga.
• Enhanced maternity/paternity leave and shared parental leave.
• Vitality Private Health Insurance.
• Mentoring Schemes that allow you to reach your full potential.
• Generous Annual Leave Entitlement + Your birthday off.
• Annual discretionary bonus.
• A boat, yes you heard that right! Our own boat docked at the Leith shore where we host client meetings and parties.
• Part of a thriving, innovative, supportive, marketing and research scene with strong connections to the MRS, IPA & Marketing Society.