Senior Account Manager

VoCoVo; Cheltenham; Hybrid; GBP 59,000 - 65,000; Full time

Job summary

A leading communication solutions provider in Cheltenham is seeking a Senior Account Manager to grow key accounts and deliver exceptional service to major retail clients. This hybrid role requires strategic thinking, relationship management, and a proactive approach to client success. Candidates should have experience with enterprise clients and be savvy in forecasting and contract negotiation. Competitive salary and benefits offered.

Benefits

25 Days Holiday + Bank Holidays

Private Medical Insurance

Life Assurance

Pension with employer contribution

Cycle2Work Scheme

Training & development opportunities

Qualifications

• Experience managing relationships with major enterprise clients (Tier 1 retailers preferred).
• Confident in forecasting, budgeting, and contract negotiation.
• Proficient in building relationships at all levels.

Responsibilities

• Own key account lifecycle, ensuring strong relationships.
• Develop strategic account plans and accurately forecast performance.
• Identify risks to renewal and implement growth strategies.

Skills

Relationship management

Forecasting

Contract negotiation

Consultative selling

Commercial acumen

Stakeholder engagement

Organizational skills

Tools

HubSpot CRM

Job description

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action—we’re trusted by Tesco, Asda, Dunelm, and Iceland, just to name a few.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview

We’re looking for a strategic and commercially focused Senior Account Manager to join our Client Accounts team. You’ll partner with some of the UK’s biggest retail brands, helping them maximise the value of their VoCoVo solutions. This role is about more than renewals and revenue growth—you’ll be a trusted advisor, ensuring we deliver exceptional service, uncover new opportunities for collaboration, and act as the voice of the customer within our business.

You’ll be responsible for owning and growing key accounts, accurately forecasting performance, identifying risks and opportunities, and collaborating closely with internal teams to deliver for our clients. Success in this role means building long-term partnerships, meeting and exceeding performance targets, and ensuring our customers see VoCoVo as a critical partner in their success.

This is a hybrid position with 1 day per week working from our Cheltenham office plus travel to customer meetings and ad hocvisits to our Shipton Under Wychwood office.

What We're Looking For

We’re seeking a relationship-driven and commercially astute Senior Account Managerwho can combine strategic thinking with a hands-on approach. You will:

• Have experience managing and growing relationships with major enterprise clients (Tier 1 retailers preferred).
  
  

• Be confident in forecasting, budgeting, and contract negotiation, with a track record of meeting and exceeding targets.
  
  

• Bring solution-focused and consultative selling skills, understanding client challenges and shaping tailored solutions.
  
  

• Demonstrate strong commercial acumen, able to balance client success with business profitability.
  
  

• Be skilled in building relationships with stakeholders at all levels, from operational teams to senior executives.
  
  

• Take a proactive approach to identifying risks to renewal and mitigating churn.
  
  

• Be highly organised, detail-driven, and comfortable juggling multiple accounts and projects in a fast-paced environment.
  
  

• Experience working in a SaaS environment and familiarity with HubSpot CRM is advantageous

What You'llDo

• Own the full lifecycle of your assigned client accounts, ensuring strong relationships and delivering measurable value.
  
  

• Develop and execute strategic account plans to drive customer success and growth opportunities.
  
  

• Accurately forecast revenue and account performance, maintaining a +90% forecast accuracy rate.
  
  

• Identify and proactively address risks to renewal, implementing strategies to protect and grow revenue.
  
  

• Drive incremental growth through solution enhancements, cross-sells, upsells, and by surfacing new opportunities for the sales project team.
  
  

• Lead quarterly business reviews (QBRs) and customer satisfaction initiatives (CSAT), building strategies to improve engagement and outcomes.
  
  

• Collaborate with internal teams—including sales, legal, operations, and product—to deliver seamless client experiences.
  
  

• Draft clear, concise statements of work (SoWs) and work with the legal team to finalise contracts and terms.
  
  

• Deliver engaging, on-brand presentations to decision-makers and senior audiences.
  
  

• Maintain up-to-date CRM records (HubSpot) and first-class account administration to support visibility and decision-making.

Salary

Salary range: £59,000 - £65,000 per year plus commission


Benefits

• 25 Days Holiday + Bank Holidays (increases with years of service)

• Option to buy or sell 5 days holiday each year

• Sick Pay - 8 weeks full pay, 4 weeks half pay

• Life Assurance - (4 times basic pay)

• Private Medical Insurance

• Employee Assistance Programmes (EAP)

• Cycle2Work Scheme

• Electric car green salary sacrifice scheme

• Enhanced Maternity & Paternity package

• Child Care Scheme

• Training & development opportunities

• Company organised events

• Pension (Royal London Group) 5% employer contribution matched

• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!