Senior Account Manager

PwC; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Empowered flexibility

Hybrid work arrangement

Private medical cover

Volunteer days

Job summary

PwC is seeking an experienced Senior Account Manager to support a global priority FTSE 100 account within the Internal Firm Services division. You will shape and execute growth strategies, manage multi-market B2B relationships, and lead a cross-functional team to deliver exceptional client experiences and commercial outcomes.

Based in the UK Account Management team, you will drive supplier negotiations, master service agreements, and rate card governance while coordinating internal resources and

Qualifications

• Proven ability to influence senior stakeholders and communicate business messages across complex organisations.
• Experience shaping and executing account strategies for large, multinational accounts.
• Experience leading and coaching diverse teams with strong stakeholder management.
• Collaborative and proactive team player who thrives in geographically dispersed teams and drives demand management initiatives.

Responsibilities

• Coordinate internal teams to meet client needs with integrated, responsive service delivery.
• Lead account management best-practice disciplines and align with global client activities.
• Develop account strategies to expand PwC’s client footprint and accelerate the sales pipeline.
• Foster collaboration across the firm to build high-performing, integrated service offerings.

Skills

Account management

Stakeholder management

B2B sales

Client relationships

Leadership

CRM Software

Tools

CRM Software

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

About the role:

We are seeking an experienced Senior Account Manager to work alongside a Lead Partner on a global priority FTSE 100 account, helping to shape and execute the growth strategy. Our client is a blue-chip energy and resources business with a large global footprint, which requires the successful candidate to have experience managing complex, multi-market B2B relationships, ideally within energy, utilities, or industrials. This is an exciting opportunity to play a key role in the account team and to work across the global PwC network to deepen relationships and drive both commercial and client experience strategy. You will have the opportunity to build client relationships, co-create solutions to solve important problems, and drive a distinctive client experience.
This role forms part of our UK Account Management team, focusing on the firm’s priority clients. In this pivotal role, you will manage and nurture complex, sometimes multinational client accounts and relationships, driving client experience and commercial growth. You will lead the implementation of account management best practices, coordinate critical negotiations such as Master Service Agreements and rate cards, and coach diverse senior teams to progress opportunities and achieve sales performance. With a strong emphasis on pipeline management, you will advise on best-practice initiatives to accelerate and progress the client sales pipeline, supporting the wider sales performance of our priority client programme.
You will leverage your internal network, as well as PwC’s global network, to deliver exceptional client experiences and seamless service delivery to the client. This is a unique opportunity to work with our most important clients and make a significant impact in a competitive market.
You will be confident in working directly with clients and building relationships that are relevant to the execution of your role. You will manage the stakeholder mapping exercise, ensuring the alignment of PwC expertise and relationships with key client stakeholders.

What your days will look like:

• Enhance the client experience by coordinating internal teams to meet client needs efficiently and accurately, ensuring integrated and responsive service delivery that supports overall sales and marketing objectives.
• Deliver account management best-practice disciplines by navigating relevant teams to respond to key reporting and regulatory requirements, embedding a robust account cadence that enables activity and mobilisation, and acting as the UK liaison for global client activities to ensure alignment with international strategies.
• Lead initiatives to maximise sales execution, accelerate the sales pipeline, and develop account strategies that expand PwC’s client footprint, while curating insight sources, including client feedback, to refine strategies, strengthen client relationships, and enhance the client experience.
• Collaborate across the firm to build high-performing teams, promote knowledge sharing, and share success, while identifying opportunities for collaboration that enable the firm to create a distinctive and integrated service offering for clients.

This role is for you if:

• You have a proven ability to influence senior stakeholders and communicate business messages effectively across complex organisations.
• You have experience shaping and executing account strategies for large, complex, multinational accounts and can apply both strategic and tactical account management practices.
• You have demonstrated success in B2B business development and client relationship management, preferably within a professional services environment or a similar setting.
• You have experience leading and coaching diverse teams, with strong stakeholder management skills and the ability to build effective relationships.
• You are a collaborative and proactive team player who thrives in geographically dispersed teams and contributes to demand management initiatives.
• You can navigate highly complex global accounts, demonstrating strategic leadership and creative thinking to drive growth and deliver value for clients.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Bonus Program Design, Business Development, Business Opportunities, Coaching and Feedback, Communication, Compensation Strategy, Creativity, CRM Software, Customer Insight, Customer Liaison, Customer Needs Analysis, Customer Retention, Deal Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No