Senior Account Manager

Sketch Creative Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic digital marketing agency in Birmingham is seeking an experienced Performance Account Manager. This role involves managing key client relationships and ensuring campaign success while collaborating with internal teams. The ideal candidate should have a strong background in account management, excellent communication skills, and a passion for digital marketing. If you are motivated and organized, we want to hear from you!

Qualifications

• Proven experience in account management within a digital marketing agency.
• Strong understanding of digital marketing tools and platforms.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Coordinate and report on digital marketing campaigns.
• Monitor campaign performance and provide reports.
• Monitor campaign performance and provide regular reports to clients.
• Collaborate with internal teams to ensure timely and successful delivery of solutions.
• Identify opportunities for growth within existing client accounts.
• Stay updated on industry trends to provide cutting-edge solutions.

Skills

Account management

Digital marketing

Communication

Analytical skills

Leadership

Multitasking

Tools

Google Analytics 360/GA4

Google Ads

Meta Ads

Excel

Job description

We are seeking an experienced and motivated Performance Account Manager to join our team. Reporting to our Head of Client Services, the ideal candidate will be responsible for managing key client account relationships, ensuring client satisfaction, and driving consistent campaign success in partnership with the performance media team. We’re passionate about ROI and the value that we deliver for our clients which would require this position to consistently and strategically overcome creative challenges to provide fruitful results each month. You will be the primary point of contact for our key clients, coordinating with internal teams to deliver outstanding marketing solutions.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Understand client needs and objectives, and develop strategies to meet them.
• Coordinate and report on the execution of digital marketing campaigns.
• Monitor campaign performance and provide regular reports to clients.
• Collaborate with internal teams to ensure timely and successful delivery of solutions.
• Identify opportunities for growth within existing client accounts.
• Stay updated on industry trends and best practices to provide clients with cutting-edge solutions.

Candidate Attributes

• Proven experience in account management including delivery within a digital marketing agency.
• Proven track record of managing successful client relationships.
• Excellent technical understanding of digital marketing tools and platforms.
• Strong written and verbal communication skills.
• Demonstrated leadership experience and the ability to inspire others.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced environment and adapt to evolving industry trends.
• Ability to multitask and manage multiple client accounts simultaneously.
• Passion for digital marketing and brands.

If you’re a highly organised and motivated professional looking to make an impact in a dynamic and fast-paced agency, we’d love to hear from you!

About Sketch

Based in the heart of Birmingham, Sketch Creative is a dynamic and innovative digital marketing agency that specialises in helping businesses succeed online and beyond. We are a team of creative thinkers, strategists, and problem solvers, dedicated to providing top‑tier digital marketing solutions to our clients. If you have a passion for all things digital and have experience with an array of marketing channels, we want you to join our team!