Senior Account Handler – Hybrid

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SENIOR ACCOUNT HANDLER
Location: London – North West
Contract Type: Permanent
Salary: £25,000 to £45,000

* Join an award-winning, chartered independent insurance broker with a strong industry reputation

* Deliver tailored insurance solutions to clients in the Property Owners’ and Commercial Insurance markets

* Enjoy a comprehensive benefits package designed to support your wellbeing and work-life balance

* Thrive in a culture built on professionalism, resilience, respect, and continuous growth

* Be part of an industry-leading team

Our client, a prominent chartered insurance broker, is seeking an experienced Senior Account Handler to join their dynamic team in North West, London. This is an exciting opportunity for a skilled professional to support the growth of client relationships and deliver exceptional service in the Property Owners’ and Commercial Insurance markets.

POSITION OVERVIEW

As a Senior Account Handler, you will play a crucial role in supporting Account Executives to retain and grow client relationships while managing your own book of business. You will be responsible for delivering tailored insurance solutions, expertly guiding clients through their options, and ensuring compliance with regulatory standards. Your expertise in Property Owners’ and Commercial Insurance markets will be instrumental in providing seamless client support and contributing to the achievement of shared objectives.

RESPONSIBILITIES

1. Support Account Executives in retaining and growing client relationships
2. Manage your own book of business, delivering tailored insurance solutions
3. Guide clients through their options to meet their unique needs
4. Maintain compliance with regulatory requirements, including FCA regulations and Consumer Duty obligations
5. Collaborate with the wider team to provide seamless client support and achieve shared objectives
6. Demonstrate proactive and innovative thinking in delivering solutions for clients

REQUIREMENTS

1. Proven experience in an account handling role, including managing client portfolios and supporting Account Executives
2. Strong familiarity with Property Owners’ and Commercial Insurance markets
3. Thorough understanding of compliance responsibilities, FCA regulations, and Consumer Duty obligations
4. Exceptional organisational and time-management skills
5. Strong interpersonal and communication abilities
6. Detail-oriented and client-focused mindset
7. Proficiency in insurance platforms and client management systems
8. ACII qualification or willingness to pursue it (desirable)
9. Familiarity with the Acturis system or similar platforms (desirable)
10. Legal right to work in the UK

COMPANY OVERVIEW

Our client is an award-winning, independent chartered insurance broker and Lloyd’s broker with a proven track record of success. Since its establishment over two decades ago, they have grown from a small start-up to become a large, respected broker operating from multiple locations across the country. As the large broker, they hold significant influence with insurers when negotiating terms on behalf of their clients. Their commitment to maintaining the highest standards of knowledge, ethical practice, and advice has earned them the prestigious Chartered Insurance Broker status from the Chartered Insurance Institute (CII).

BENEFITS

1. Competitive salary package
2. A comprehensive range of benefits designed to support employee well-being and work-life balance
3. Access to physical and mental health resources
4. Up to 27 days of annual leave
5. Contributory pension scheme
6. Group Life Assurance and Group Income Protection
7. Talent referral scheme and qualification bonuses
8. Volunteer days to support community causes

Alongside this attractive benefits package, you’ll be part of a value-driven environment that fosters professionalism, resilience, respect, and a commitment to continuous growth. Our client’s culture empowers everyone to thrive, working collectively to deliver success for clients, colleagues, and communities.

If you have the skills, experience, and passion to excel in this role, we encourage you to apply.