Senior Account Handler - Corporate & Commercial

Howden; Greater Manchester, Maidstone; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Account Handler to join their dynamic team. This pivotal role involves managing daily inquiries and renewals for large corporate clients, ensuring exceptional service and client retention. You will leverage your extensive knowledge of commercial insurance to craft bespoke solutions, navigate complex risks, and support clients through challenges. The company fosters a collaborative culture, valuing diversity and innovation, making it an exciting place for professionals looking to grow their careers. If you're passionate about delivering outstanding client service and thrive in a supportive environment, this opportunity is for you.

Benefits

Flexible working hours

Hybrid working options

Diversity and inclusion initiatives

Qualifications

• Extensive knowledge of Commercial Insurance dealing with larger corporate clients.
• Certificate in Insurance required.

Responsibilities

• Manage daily general enquiries and renewals for larger corporate clients.
• Ensure premiums are collected prior to the commencement of cover.
• Produce accurate and professional documentation using Howden templates.

Skills

Accuracy and attention to detail

Client service skills

Negotiation and broking skills

Oral and written communication skills

Ability to process work quickly

Ability to prioritise work

Education

GCSE Maths and English (or equivalent)

Certificate in Insurance

Tools

Acturis

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden, Corporate & Commercial are seeking a dedicated and proactive Senior Account Handler. This role is pivotal and will manage daily the general enquiries, renewals, and mid-term adjustments of our larger corporate clients.

Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office and ideally be onsite for 2 days per week on average.

Overview:

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.

• Undertake market exercises to establish the most competitive terms available.

• Obtain renewal terms and present to client.

• Assist with new business on occasions.

• Produce and issue professional summaries and reports using Howden templates.

• Issue renewal documentation in line with contract certainty.

• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.

• Prioritise and handle all work promptly and accurately.

• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.

• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.

• Produce accurate and professional documentation at all times using relevant Howden templates.

• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.

• Actively cross-sell products from other Divisions.

• Refer all queries that fall outside your own experience, knowledge and authority to senior staff.

• Liaise with and assist other branches and Group Resources as necessary.

Knowledge:

• Extensive knowledge of Commercial Insurance dealing with larger corporate clients and the CII’s Code of Ethics and GDPR.

• Certificate in Insurance.

Skills:

• Accuracy and attention to detail.

• Ability to process work quickly and efficiently.

• Ability to prioritise work and meet deadlines.

• Excellent client service skills.

• Good negotiation and broking skills.

• Excellent oral and written communication skills.

• Ability to gather and analyse information from the client.

• Ability to identify and respond appropriately to an individual client’s level of understanding.

• Ability to persuade and influence others.

Qualifications:

• GCSE Maths and English (or equivalent).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent