Senior Account Handler / Broking Manager - Corporate & Commercial

ZipRecruiter; Stourbridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Account Handler/Broking Manager for their Stourbridge office. This is a full-time, permanent role that offers a dynamic work environment, focusing on client service and team collaboration. You'll manage client projects, mentor team members, and ensure compliance with insurance regulations, making it an excellent opportunity for those with a passion for the insurance industry.

Qualifications

• Understanding of general and legal principles of insurance.
• Experience in an account handling or technical role within commercial insurance.
• Ability to work independently and use initiative.

Responsibilities

• Organize and manage personal work activities to achieve team objectives.
• Mentor and assist team members with broking difficulties.
• Review client documentation for accuracy and comprehensiveness.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Mentoring

Education

Experience in commercial insurance

Job description

Job Description

Who are we?

Howden is a collective — a group of talented and passionate people around the world. We have pushed the boundaries of insurance, united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team of 18,000 employees across over 100 countries.

People join Howden for many reasons, but they stay because of our culture. It's what sets us apart and why employees turn down headhunters for years. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you'll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn't just what we do — it's who we are. We support our clients through complex commercial risks, understanding the diverse needs of businesses from large corporates to emerging ventures. We craft bespoke solutions to help them navigate uncertainty and achieve growth. Our expertise allows us to protect assets and fuel progress. When our clients prosper, we celebrate; when challenges arise, we provide unwavering support.

Join us and be part of a team dedicated to outstanding client service. We promote personal and professional growth. This is a full-time, permanent position with an option to work 3 days per week in our Stourbridge office for a balanced work experience.

We are seeking an ambitious Senior Account Handler/Broking Manager to join our dynamic team in Stourbridge. If you have a passion for insurance, this is the opportunity for you. Be part of a world-class organization that values collaboration and excellence.

Responsibilities:

1. Organize and manage personal work activities to achieve team objectives and targets.
2. Mentor and assist team members with broking difficulties.
3. Participate in team meetings, report on business progress within your expertise.
4. Manage assigned projects and contribute to others.
5. Review client documentation for accuracy and comprehensiveness.
6. Communicate client requirements for risk marketing.
7. Liaise with clients to resolve queries and respond to market and third-party questions.
8. Produce high-quality market documentation and secure authorizations.
9. Take ownership of data entry, credit control, and chasing subjectivities.
10. Work with underwriters to place insurance balancing quality, coverage, and cost.
11. Process data accurately to support client service and internal processes.
12. Maintain organized and timely documentation for clients.
13. Conduct due diligence and sanctions checks per procedures.
14. Adhere to company policies and obtain necessary authorizations.
15. Build and nurture positive relationships with colleagues and external contacts.
16. Support senior colleagues and clients when needed.
17. Handle or refer client enquiries, renewals, and mid-term adjustments.

Requirements:

• Understanding of general and legal principles of insurance.
• Knowledge of relevant regulatory and legal frameworks.
• Familiarity with the market, including competitors, territories, and cultural awareness.
• Experience in an account handling or technical role within commercial insurance.
• Understanding of team objectives and personal contribution.
• Mentoring or management experience is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work independently and use initiative.
• Flexible, organized, and able to meet deadlines.
• Attention to detail and willingness to learn.
• Calm, resilient under pressure, adaptable to change.
• Skilled at building relationships and effective communication.

What do we offer in return?

A career you define. We value individuals who share our core values:

• Bravery to try new things
• Support for each other in daily moments and challenges
• Determination to make a positive impact at work and beyond

Reasonable adjustments

We are committed to providing accommodations to align with your needs, including flexible hours and hybrid working where possible. If you're interested but unsure about fit or adjustments, apply and we will assist you in setting up the necessary support.