Senior Account Handler

Howden; West of England; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

Howden is seeking a Senior Account Handler to join its Financial Lines team. You will support brokers in administering new business, renewals and mid-term changes, preparing slips and endorsements, and mentoring junior colleagues to ensure clients receive suitable cover and pricing.

The role requires proven account handling experience in Financial Institutions or Financial Lines, a customer‑focussed approach, and the ability to work independently to tight deadlines.

Qualifications

• Proven account handling experience within Financial Institutions or the wider Financial Lines market, including the London/International market.
• Customer-focused, able to work independently and meet tight deadlines.
• Analytical yet approachable, keen to build relationships with team and clients.
• Willing to learn and teach junior members of the team.
• ACII status desirable.
• LLMIT knowledge relevant to the role.

Responsibilities

• Regularly monitor renewals and new business activity for planning and resourcing.
• Supervise production of slips, endorsements, spreadsheets and other documentation for Lloyd’s and other markets.
• Respond to market queries and produce high quality market documentation.
• Organise personal and team work to achieve objectives.
• Review client documentation to support quoting and check junior colleagues’ market presentations.
• Maintain client files and credit control; liaise with support technicians and IBA as required.

Skills

Account handling

Financial Institutions

Financial Lines

Customer-focused

Independent working

ACII (desirable)

LLMIT knowledge

Education

ACII status (desirable)

LLMIT (Lloyd’s and London Market Introductory Test)

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for a Senior Account Handler to join our Financial Lines Division. This is a team that has been growing year on year, with exciting opportunities and submissions coming from both new and existing territories.

This person will support the broking team to deliver a comprehensive service in the administration of new business, renewal and mid-term changes, including preparing slips, endorsements and other market documentation, and will play a key role in developing less experienced colleagues –all to ensure our clients’ needs are best met through suitable cover and pricing.

What you’ll do

• Regularly monitoring renewals and new business activity to aid effective planning and resourcing
• Supervising the prompt and accurate production of slips, endorsements, spreadsheets and other documentation to enable brokers to market risks in Lloyd’s and other markets
• Responding to market and third party queries, proposing and producing high quality market documentation that meets our team’s needs
• Organising your own work activities to ensure both your personal and team objectives are achieved
• Reviewing client documentation to ensure that information presented is sufficiently comprehensive and accurate to support the quoting process, and checking market presentations prepared by junior colleagues
• Maintaining appropriate client files and credit control, liaising with our support technicians and IBA as and when required.

Who we’re looking for

• Proven account handling experience within Financial Institutions or the wider Financial Lines market, including the London/International market.
• Someone with a customer-focused approach, able to work independently and flexibly to achieve tight deadlines.
• An analytical yet approachable standout colleague, keen to build sustainable relationships with their team and clients alike
• Someone willing to learn and teach junior members of the team alike
• If you’re working towards or have attained ACII status, this is desirable (but not required!)
• Attainment of the LLMIT (the Lloyd’s and London Market Introductory Test), where relevant to the role

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent